Support Coordinator

3 hours ago

Brisbane, Queensland, Australia VitalCore Support Services Full time $60,000 - $100,000 per year

At VitalCore Support Services, we believe participants deserve support that's flexible, outcomes-driven, and truly client-centered. We're not just another provider — we're a fast-growing team dedicated to mental health, hospital discharge pathways, housing stability, and high-complexity support needs.

Why Join VitalCore?

We engage Support Coordinators on an Remote Independent Contractor basis, giving you autonomy to build your caseload your way — without KPIs or micromanagement.

Here's what sets us apart:

  • Leverage your existing networks — whether that's hospital discharge teams, AOD services, NGOs, or housing programs — and bring your own caseload with you.
  • Freedom to work when and how you want, without restrictive KPIs.
  • A supportive backend team to help you stay compliant, so you can focus on participants.
  • A personable culture that values independence but also offers connection when you want it.

About the Role

As a Support Coordinator, you'll assist participants to build capacity and achieve their NDIS goals by:

  • Taking a holistic view, coordinating services, and maximising plan outcomes.
  • Building and maintaining proactive relationships with providers, hospitals, and community-based services.
  • Ensuring participants receive value-for-money supports while encouraging self-direction.
  • Advocating with mainstream services (housing, health, justice, AOD) to meet obligations.
  • Monitoring participant progress, plan spend, and maintaining clear, accurate records.
  • Staying up to date with NDIS changes and engaging in continuous learning.

This role is Independent Contractor-based, meaning you manage your own tax, ABN, and insurances.

About You

We're looking for Support Coordinators who are:

  • Proactive, resilient, adaptable, and able to work autonomously.
  • Experienced in working with complex mental health, hospital discharge, NGO housing, or AOD-related cases (highly regarded).
  • Well-connected within their professional networks and able to bring participants through those relationships.
  • Skilled communicators with strong relationship management ability.
  • Able to manage compliance requirements while staying participant-focused.

Requirements:

  • ABN & relevant insurances (Public Liability + Professional Indemnity).
  • Valid NDIS Worker Screening Check.
  • Relevant Working With Children Check (state-based).
  • Driver's licence and reliable, insured vehicle.
  • Copies of relevant qualifications/certifications.

What You Can Expect

  • Application review: Within 7 days of submission.
  • Shortlisting & interview: Phone call, then in-person/Zoom interview.

  • Onboarding: Contracting and compliance support provided.

  • If you're ready to align with a provider that gives you flexibility, autonomy, and a genuine financial upside, apply now and let's talk.

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