Customer Care Coordinator

We have an exciting opportunity with a long-standing client of ours - a global market leader in the Environmental Services Industry. They are currently seeking a Customer Care Coordinator to join a rapidly growing division of their business, which helps clients manage and protect their valuable assets.

This is a fantastic opportunity for someone who thrives on building relationships and being a problem-solver. The role is a full-time temporary position until the end of March 2026, with a possibility for extension or permanency, and has come about due to significant growth in this innovative division.

Our client is an innovative and global business with a presence in over 60 countries. With a history spanning more than 70 years, they are a trusted partner for over 225,000 organisations, including approximately 95% of the Fortune 1000.

They are deeply committed to sustainability, helping customers meet their environmental goals and aiming for net-zero emissions by 2040. They use 100% renewable electricity for their data centres and are focused on helping businesses operate more sustainably.

The company's culture is centered on integrity, teamwork, and employee empowerment. They foster a collaborative environment where employees diverse ideas, backgrounds, and perspectives are welcomed and valued, fuelling innovation and success. Employees report that it is a great place to work, and the company provides professional development programs and career advancement opportunities to help staff grow with the business.

This isn't your average customer centric role; you will be a key player in ensuring an optimal customer experience that reinforces the company's brand. You'll act as a subject matter expert, managing the ongoing delivery, optimisation, and expansion of services for an established customer base. Your responsibilities will include:

• Owning and resolving customer inquiries and support requests from end to end.
• Coordinating with internal teams to schedule work, track progress, and provide regular updates to stakeholders.
• Creating all new orders in the system, ensuring all required service information is obtained from the customer for the operations team.
• Assisting the Operations team with coordinating delivery of each step of the customer's service requirement.
• Proactively identifying and assisting in the resolution of issues before they become major problems, ensuring they do not recur.
• Conducting quality control checks to ensure cases are ready for monthly billing and reporting.
• Providing updates to the forecasting team to ensure accurate revenue reporting.
• Maintaining a safe working environment by adhering to all local and national OHSE&Q policies and procedures.

We are looking for a proactive and detail-oriented professional with a strong customer focus, stakeholder communication and relationship management experience.

To be successful in this role, you should have:

• Prior experience in a similar customer service or support role.
• The ability to own and manage customer service / supply inquiries from start to finish.
• Strong organisational skills and high attention to detail for managing customer accounts, order processing / delivery and case creation.
• Excellent communication and multitasking skills for coordinating with multiple internal and external stakeholders.
• High attention to detail
• Adaptable and solutions focused approach and work ethic
• A proactive approach to problem-solving and process improvement.
• Experience with system-based order management and reporting is highly desirable.

• Rate: $37.13 per hour + super
• Hours: Monday to Friday, 9:00 am - 5:00 pm
• Start Date: ASAP
• Work Eligibility: Must be an Australian Permanent Resident or Citizen.

Please note, if you are successful for this role, you will be required to complete a drug and alcohol test and a police check, which will be organised for you by Randstad.

If you are a driven and detail-oriented professional with a passion for customer service, we'd love to hear from you - Apply today

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.