Senior Support Coordinator

Who We're Looking For

We're seeking 
experienced Support Coordinators
 who specialise in the participants others find challenging, those navigating complex mental health, hospital to community transitions, housing instability, and psychosocial disability.

If you're the coordinator that hospital discharge planners, community mental health teams, and AOD services call when they need someone who actually gets results, we'd love to talk.

What Makes You Stand Out

You bring experience in:

• Psychosocial disability, complex mental health presentations, or hospital discharge coordination
• Working with participants who have dual diagnosis, trauma history, or have experienced multiple service failures
• Coordinating across fragmented systems (NDIS, health, housing, justice) to create sustainable outcomes
• Building therapeutic rapport with participants others have struggled to engage

You're known for:

• Having established relationships with psychiatric services, NGO housing providers, AOD programs, or community mental health teams
• Your clinical maturity, you work autonomously but know when to collaborate or escalate
• Actually achieving outcomes with high-complexity, high-risk participants
• Being the coordinator referral partners trust and participants stick with

We're not expecting perfection in all these areas, if you have deep experience in some and genuine interest in the rest, let's talk.

Why Referral Partners Trust VitalCore Coordinators

When psychiatrists, hospital teams, or community mental health services refer to us, they know our coordinators:

✓ Understand mental health acuity, risk assessment, and trauma, informed practice

✓ Problem, solve across systems rather than just "linking" services

✓ Communicate proactively without needing to be chased

✓ Stick with participants for the long haul, we don't churn people through

The VitalCore Partnership Model

This isn't traditional employment, it's an 
Independent Contractor Partnership
 built for senior practitioners who want:

Financial Partnership

• Quarterly profit sharing from your service region, you contribute to growth, you share in the rewards
• No arbitrary KPIs that compromise participant outcomes
• Build your caseload based on clinical fit and your professional networks

True Autonomy

• Work when, where, and how you want remote first with flexibility for in-person when needed
• Bring your existing caseload or referral pathways with you (with ethical transitions)
• Spend the time participants actually need, not what a metric dictates

Supportive Team Culture

• Back-end compliance and admin support handled for you
• Peer consultation available when you want it
• A small, tight-knit team that values independence but offers genuine connection and collaboration

We're building a family of coordinators who are respected by referral partners, trusted by participants, and properly rewarded for their expertise.

What You'll Do

• Provide high, complexity coordination for participants with psychosocial disability and co-occurring challenges
• Coordinate hospital to community transitions, working directly with discharge planners and inpatient teams
• Build strategic partnerships with NGO housing, mental health services, AOD programs, and community organisations
• Advocate systemically, ensuring mainstream services fulfill their obligations before NDIS funding becomes the default
• Monitor plan utilization with a focus on capacity building and participant self-determination
• Maintain clear, clinically informed documentation that meets NDIS Practice Standards

What You'll Need

The basics:

• ABN and insurances (Public Liability + Professional Indemnity)
• Valid NDIS Worker Screening Check
• Working With Children Check (Queensland)
• Current driver's licence and insured vehicle
• Relevant qualifications (Social Work, Psychology, OT, Mental Health, Community Services, or equivalent)

The important stuff:

• Demonstrated experience in complex support coordination, case management, or mental health support
• Professional networks within mental health, hospital, housing, or AOD sectors
• Strong understanding of trauma-informed practice and psychosocial disability
• Ability to communicate confidently with psychiatrists, allied health professionals, and multidisciplinary teams
• Resilience, adaptability, and genuine passion for this work

Ready to Join Us?

If you're tired of volume driven models and organizations that don't understand the complexity of the work, we'd love to hear from you.