IT Helpdesk Officer

7 days ago

Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $85,900 per year

Applications closing on 22 September 2025, 12:00 PM

Reference number

25-55

Job Type

Full Time

Package

Band 5

Full time, ongoing

Band 5, $75,988 pa + Super

Closing date: 12pm on Monday 22 September 2025

Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.

Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you'll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

The role

The IT Helpdesk Officer supports Council operations through:

  • Providing professional and friendly customer service
  • Triaging and allocating Helpdesk requests
  • Providing basic training to users
  • Supporting the development and maintenance of Council's systems and networks
  • Ordering and installing hardware maintaining inventory records of IT equipment
  • Providing after hours, emergency and on-call support as required
  • Assisting with implementation of approved IT projects

Our ideal candidate

To be successful in this role you will have:

  • relevant experience and/or qualifications
  • ability to communicate effectively to discuss and resolve technical issues
  • ability to work under pressure, prioritise workloads and meet deadlines
  • a current drivers licence

Benefits

  • Annual salary increases
  • Hybrid working options – work from home and the office
  • Flexible working arrangements, including options for part time work and rostered days off
  • Access to Fitness Passport and Employee Assistance Program (EAP) for staff and families
  • Generous leave provisions, including purchased leave options and paid parental leave
  • Cross-skilling and professional development opportunities

Visit the Why work with us page on our website for more benefits.

Contact

If you have any questions or would like to discuss the role, please contact Nick Shortal, Network and Systems Administrator, on

How to apply

Visit our website and review the Information for applicants, then apply via our Current Vacancies page.

Please ensure your application includes:

  • A cover letter, telling us why you are the best person for the position
  • A copy of your current resume
  • Responses to the Key Selection Criteria listed in the position description

Additional information

Mount Alexander Shire Council is committed to providing a safe, inclusive, and respectful workplace. We are an equal opportunity employer and are committed to child safety with zero tolerance for child abuse. We value a diverse workforce and encourage applicants from all cultures, sexual orientations, gender identities and backgrounds.

Applicants can expect that the recruitment process will include interviewing, reference checks and criminal history checks. Some positions will also be required to provide a Working with Children Check, and medical assessments including drug and alcohol testing may be undertaken.

For more information on the recruitment process, please download the Candidate information document from our website.

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