Weekend Part-Time Helpdesk Operator

2 days ago

Melbourne, Victoria, Australia AESC Full time $45,000 - $60,000 per year
  • Part-time weekend work (remote WFH)
  • Initial on-site training required
  • Rotating afternoon and night shift
  • Includes generous shift allowance

Looking for more than your usual help desk role? Want to join an amazing team supporting property operations services across Australia?

We are currently seeking a Weekend Part-Time Helpdesk Operator to join our fast-paced Facilities Support Centre. This is a remote-based position following initial on-site training.

Who we are

AESC is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia.  We are a national organisation and our belief is that a great culture, attracts great people which lays the foundations for a great business.

About the role

In this customer-focused position, you will be the first point of contact for clients and contractors, ensuring their requests are actioned efficiently and professionally. Your responsibilities will include:

  • Interpreting and validating client requests
  • Actioning service responses to resolve issues
  • Accurate data capture and entry
  • Communicating effectively with clients and contractors
  • Meeting internal and external service standards
  • Tracking and closing jobs within agreed KPIs
  • Participating in ongoing system and staff development

About you

We're looking for someone who is:

  • Customer-focused with strong verbal and written communication skills
  • Quick to learn and able to work independently after training
  • Experienced in a similar Helpdesk or customer service role
  • Confident using Microsoft Office programs
  • A team player who thrives in a remote work environment
  • Familiar with facilities or trades services (highly regarded)

On offer is the opportunity to join a growing company with a fun and social environment. This role will involve working from home.

You will have the opportunity to work with a flexible employer and to work with a great product portfolio, culture and career development opportunities.

To be considered for this role please email your resume and a one (1) page letter outlining your experience, skills that make you the ideal candidate and your availability for interview.

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