Data Helpdesk Officer

• Position   : Permanent - Full Time
• Location  : Preston VIC 3072
• Salary : $70,000 - $80,000 based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation's visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

Reporting to the Client Systems Manager, the Data Helpdesk Officer will support VACCA program staff by responding to CSnet-related queries and escalating complex issues as needed. The role also provides administrative assistance to the systems team, enabling focus on database development and implementation. Additionally, the officer will help facilitate training sessions for staff, contributing to improved system use and efficiency.

About You

The role requires a dynamic professional with strong stakeholder engagement skills and a commitment to delivering high-quality customer service, particularly in IT or database support. With a keen analytical mindset and attention to detail, the candidate will manage competing priorities while ensuring data integrity. They will work both independently and collaboratively, contributing to team success and supporting system understanding through tailored training programs. Clear communication and proficiency in digital tools are essential to effectively support business needs and foster cross-functional collaboration.

• Requirements:
• Experience with CSnet software or software help desk is desirable but not essential
• Valid Police Check, a Working with Children's Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5%  loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build a connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islander people to apply

Applications should include a cover letter addressing the key selection criteria and a current resume.

We encourage applicants to review the Position Description on our careers site before applying.

Application closes by 12th September 2025

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and well-being of children and young people with zero tolerance for child abuse. All successful applicants will be required to undergo a National Police Record Check and a Working with Children Check prior to commencing employment and periodically thereafter.

VACCA is an equal opportunity employer and has a smoke-free workplace policy