IT Helpdesk Support

2 weeks ago

Melbourne, Victoria, Australia Mutual Trust Full time $60,000 - $80,000 per year

Corporate Services | Melbourne CBD | Full-time

About Us

Mutual Trust is Australia's leading multi-family office, trusted by successful families to manage their wealth, investments and future. With over 220 staff nationally, we provide a collaborative and high-performing environment where our people can build rewarding careers across professional and financial services.

As part of our close-knit IT team, you'll play a vital role in ensuring our people have the technology and support they need to deliver outstanding client outcomes.

About the Role

We are looking for an IT Helpdesk Support Officer to join our four-person IT team. This is the perfect opportunity for a recent graduate or early career IT professional who wants to build strong foundations and grow into more advanced technical or project roles.

In this role, you will:

  • Be the first point of contact for IT support requests (Level 1–2).
  • Provide hands-on support across hardware, software, collaboration tools and connectivity.
  • Set up new starters with IT accounts, devices and systems access, supporting them through their onboarding.
  • Troubleshoot Microsoft 365, Teams, Windows 11 and other core business applications.
  • Assist with basic networking, backups and infrastructure tasks.
  • Contribute to IT projects, system rollouts and continuous improvement initiatives.

You'll be supported by experienced Network Engineers and our IT Infrastructure & Services Manager, with plenty of opportunities to learn, gain certifications, and get involved in interesting project work.

Why Join Mutual Trust?

  • Professional Growth - You'll be trained and mentored by senior IT professionals.
  • Project Exposure - Beyond helpdesk, you'll work on system upgrades, hardware rollouts and IT improvement projects.
  • Collaborative Team - Work alongside a stable, high-performing IT team in a business that values professionalism, service and teamwork.
  • Career Launchpad - Our alumni have built exceptional careers across professional services and technology. This is your chance to do the same.

About You

We're looking for someone who:

  • Has a qualification in IT (Cert IV, Diploma or Degree).
  • Can communicate clearly and confidently with colleagues at all levels - this is as important as your technical skills.
  • Is eager to learn, proactive and not afraid to ask questions.
  • Has foundational skills with Windows 11, Microsoft 365, Teams and troubleshooting devices.
  • Brings a professional, approachable and service-focused attitude.

Previous experience in IT support, internships or customer service roles will be valued but is not essential – the right mindset and communication skills are what set you apart.

This role is based in our Melbourne CBD office.Apply now, including a cover letter or call Kate Farmer on to find out more.

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