IT Helpdesk Support

2 weeks ago

Melbourne, Victoria, Australia Mutual Trust Full time $60,000 - $90,000 per year

Corporate Services | Melbourne CBD | Full-time

About Us

Mutual Trust is Australia's leading multi-family office, trusted by successful families to manage their wealth, investments and future. With over 220 staff nationally, we provide a collaborative and high-performing environment where our people can build rewarding careers across professional and financial services.

As part of our close-knit IT team, you'll play a vital role in ensuring our people have the technology and support they need to deliver outstanding client outcomes.

About the Role

We are looking for an IT Helpdesk Support Officer to join our four-person IT team. This is the perfect opportunity for a recent graduate or early career IT professional who wants to build strong foundations and grow into more advanced technical or project roles.

In this role, you will:

  • Be the first point of contact for IT support requests (Level 1–2).
  • Provide hands-on support across hardware, software, collaboration tools and connectivity.
  • Set up new starters with IT accounts, devices and systems access, supporting them through their onboarding.
  • Troubleshoot Microsoft 365, Teams, Windows 11 and other core business applications.
  • Assist with basic networking, backups and infrastructure tasks.
  • Contribute to IT projects, system rollouts and continuous improvement initiatives.

You'll be supported by experienced Network Engineers and our IT Infrastructure & Services Manager, with plenty of opportunities to learn, gain certifications, and get involved in interesting project work.

Why Join Mutual Trust?

  • Professional Growth - You'll be trained and mentored by senior IT professionals.
  • Project Exposure - Beyond helpdesk, you'll work on system upgrades, hardware rollouts and IT improvement projects.
  • Collaborative Team - Work alongside a stable, high-performing IT team in a business that values professionalism, service and teamwork.
  • Career Launchpad - Our alumni have built exceptional careers across professional services and technology. This is your chance to do the same.

About You

We're looking for someone who:

  • Has a qualification in IT (Cert IV, Diploma or Degree).
  • Can communicate clearly and confidently with colleagues at all levels - this is as important as your technical skills.
  • Is eager to learn, proactive and not afraid to ask questions.
  • Has foundational skills with Windows 11, Microsoft 365, Teams and troubleshooting devices.
  • Brings a professional, approachable and service-focused attitude.

Previous experience in IT support, internships or customer service roles will be valued but is not essential – the right mindset and communication skills are what set you apart.

This role is based in our Melbourne CBD office.Apply now, including a cover letter or call Kate Farmer on to find out more.

  • IT Helpdesk Support

    3 days ago

    Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

    Milestone IT is currently working with a leading client who is seeking an experienced Helpdesk Support Consultant to join their dynamic IT team. This is an excellent opportunity for a motivated support professional who enjoys solving problems, working with users, and providing high-quality technical support.Key Responsibilities:Provide Level 1 and Level 2...

  • IT Helpdesk Support

    1 week ago

    Melbourne, Victoria, Australia DWS Full time $60,000 - $80,000 per year

    DWS are seeking a full timeL1 + L2 IT Helpdesk Supportspecialist to join out national internal IT function.We are looking for someone with around2+ years of L1 helpdesk experience with some L2 exposure.You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and...

  • IT Helpdesk Support

    2 weeks ago

    Melbourne, Victoria, Australia DWS Full time $60,000 - $80,000 per year

    DWS are seeking a full time IT Helpdesk Support specialist to join out national internal IT function. We are looking for someone who with around 2 years of L1 helpdesk experience - some L2 exposure would be beneficial, but is not required You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate...

  • IS Helpdesk Support Technician

    2 weeks ago

    Melbourne, Victoria, Australia WISE Employment Full time $60,000 - $90,000 per year

    Location: North MelbourneWISE Employment is looking for a Level 1 Helpdesk Support Technician to join the WISE team.You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre.Perks of Working at WISE…Competitive Salary with added Not-For-Profit Salary Packaging benefits (tax...

  • Helpdesk Support Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Summer Technology Full time $60,000 - $80,000 per year

    Who are we?We are an IT service company located in Mulgrave providing managed IT services and ERP business systems support to a wide customer base.About the Role:We are looking for a Helpdesk Support Consultant to work with a like-minded team.This role offers a fantastic opportunity to develop your technical skills in a supportive environment, with...

  • IT Helpdesk Officer

    2 weeks ago

    Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $85,900 per year

    Applications closing on 22 September 2025, 12:00 PMReference number25-55Job TypeFull TimePackageBand 5Full time, ongoingBand 5, $75,988 pa + SuperClosing date: 12pm on Monday 22 September 2025Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.Perfectly located in Central Victoria,...

  • Technical Helpdesk Manager

    2 weeks ago

    Melbourne, Victoria, Australia Family Doctor Full time $80,000 - $120,000 per year

    About the role: The Technical Helpdesk Manager will lead and evolve the organisation's service desk and infrastructure support function, ensuring the delivery of high-quality technical support aligned with ITIL best practices. This hands-on leadership role combines strategic oversight with deep technical expertise in Microsoft technologies and modern service...

  • IT Helpdesk Engineer

    2 weeks ago

    Melbourne, Victoria, Australia xceltium Full time $70,000 - $120,000 per year

    You're early in your IT career and ready to accelerate.You've taken your first steps, you have some experience, a natural curiosity, and a real ambition and drive to grow.You know you have potential, but you need the right environment to help unlock it.You don't just want a job; you want an environment where you can build a career that challenges and excites...

  • Finance Officer Helpdesks

    3 days ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Helpdesk role answering policy, process and systems questions from both internal and external enquiriesGreat opportunity in an ongoing role to join a busy and supportive teamVPS3 salary: $79,122 to $96,073 plus superannuationAbout Us:The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to...

  • Weekend Part-Time Helpdesk Operator

    7 days ago

    Melbourne, Victoria, Australia AESC Full time $45,000 - $60,000 per year

    Part-time weekend work (remote WFH)Initial on-site training requiredRotating afternoon and night shiftIncludes generous shift allowanceLooking for more than your usual help desk role? Want to join an amazing team supporting property operations services across Australia?We are currently seeking a Weekend Part-Time Helpdesk Operator to join our fast-paced...