IT Helpdesk Engineer

1 week ago

Melbourne, Victoria, Australia xceltium Full time $70,000 - $120,000 per year

You're early in your IT career and ready to accelerate.

You've taken your first steps, you have some experience, a natural curiosity, and a real ambition and drive to grow.

You know you have potential, but you need the right environment to help unlock it.

You don't just want a job; you want an environment where you can build a career that challenges and excites you.

You're looking for mentorship, hands-on practical experience, and the chance to work with cutting-edge Microsoft technologies. You want variety and breadth early in your career.

A fast-growing company means opportunity and being surrounded by experienced engineers who share their expertise and who will mentor you will help fast-track your development.

Instead of being boxed into one area, working across Windows, Microsoft 365, Azure, security and AI will sharpen your skills and expand your knowledge.

Learning how to ask the right questions, troubleshoot effectively, and support clients will develop both your technical ability and problem-solving mindset. The latest Microsoft technologies offer limitless possibilities, but it's not just about tech, it's about growth.

If you're ambitious, eager to learn, and ready to elevate your IT career, this could be a great opportunity to explore - where you'll find the right people, the right technology, and the right challenges to help you.

Your role:

  • Respond to phone and email enquiries.
  • Log, investigate and support the resolution of system faults.
  • Provide network maintenance.
  • Monitor the help desk and respond to hardware, software and network requests from users in troubleshooting computer problems (hardware, software and network) following best practices.
  • Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices. etc.)
  • Assist in documenting all IT procedures. Maintain instructions and procedures.

Who you'll do it for:

Award winning MSP who has grown from 3 to 22 staff in the past three years. They provide clients with managed infrastructure, service desk, IT security and project management with offices in Sydney, Melbourne and Adelaide. They have further growth ambitions which will create opportunities for you to grow as they do. They typically work with SME and mid-market clients seats) across various industries. They invest heavily 'on the job' and paid training, mentorship and certifications to give their staff a real advantage and career pathway.

What you'll need:

·       Minimum 12 months' experience in a Service Desk / Technical Helpdesk role, resolving Level 1 & 2 issues for Windows Desktop and Server OS.

·       Previous experience supporting and administration of Office 365

·       Experience working in an SLA environment and ideally with experience using a ticketing system.

·       Permanent Residency or Australian Citizenship essential.

·       Valid and current driver's license

Next Steps:

Apply now or reach out to Matt at xceltium on , or message me on LinkedIn for an informal chat.

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