Contact call Centre Helpdesk
5 days ago
Location: Perth or Melbourne
Duration: 10 weeks
Start: ASAP
Helpdesk Officer / Contact centre agent
• Contract Role - 5 Days per week, 10-week assignment with possible extension
• 10 agents required. Agents should be committed to the entire 10-week campaign. Backfill must be available to cover agents not completing entire campaign. Minimum 1-week notice to be provided by any candidate not completing entire campaign.
• Rostered hours between 8am – 5pm AWST
• Work from Home
• Capgemini to provision laptop
Your role:
You will be responding to enquiries from existing Western Australia based members customers contacting a government agency. A strong emphasis is placed on customer reassurance, professionalism, and clarity during first contact, delivering a high-quality triage service.
Responsibilities:
• Deliver real-time call answering, ensuring customers are acknowledged and triaged effectively, even when full resolution is deferred.
• Agents must consistently apply triage protocols, accurately log interactions in Genesys Cloud, and route enquiries to the appropriate internal teams.
• Adhering to high compliance and quality standards
• Listen to feedback and adjust delivery responses aligned to the client requirements
Preferred Skills:
• Genesys experience ideal however utilisation of other tier 1 call centre solution is required
• Excellent verbal & written communication skills.
• Ability to enter accurate notes for each call and follow training protocols
• Computer Literacy
• High attention to detail.
• Ability to work in a fast paced and changing environment.
Required Experience:
Minimum of 1-3 years' experience in Call centres.
- 
					  IS Helpdesk Support Technician1 week ago 
 Melbourne, Victoria, Australia WISE Employment Full time $60,000 - $90,000 per yearLocation: North MelbourneWISE Employment is looking for a Level 1 Helpdesk Support Technician to join the WISE team.You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre.Perks of Working at WISE…Competitive Salary with added Not-For-Profit Salary Packaging benefits (tax... 
- 
					  Contact Centre2 weeks ago 
 Melbourne, Victoria, Australia Randstad - Sales & Marketing Full time $104,000 - $160,000 per yearContact Centre - Sales Manager | Regional South PortfolioA globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategic Contact Centre - Sales Manager to drive growth across a multi-site region, known as the 'South Region'.This high-impact role is responsible for... 
- 
					IT Helpdesk Support1 week ago 
 Melbourne, Victoria, Australia Mutual Trust Full time $60,000 - $90,000 per yearCorporate Services | Melbourne CBD | Full-time About Us Mutual Trust is Australia's leading multi-family office, trusted by successful families to manage their wealth, investments and future. With over 220 staff nationally, we provide a collaborative and high-performing environment where our people can build rewarding careers across professional and... 
- 
					  IT Helpdesk Officer1 week ago 
 Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $85,900 per yearApplications closing on 22 September 2025, 12:00 PMReference number25-55Job TypeFull TimePackageBand 5Full time, ongoingBand 5, $75,988 pa + SuperClosing date: 12pm on Monday 22 September 2025Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.Perfectly located in Central Victoria,... 
- 
					IT Helpdesk Support5 days ago 
 Melbourne, Victoria, Australia DWS Full time $60,000 - $80,000 per yearDWS are seeking a full timeL1 + L2 IT Helpdesk Supportspecialist to join out national internal IT function.We are looking for someone with around2+ years of L1 helpdesk experience with some L2 exposure.You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and... 
- 
					  Call Centre Officer2 weeks ago 
 Melbourne, Victoria, Australia PERSOL Full time $40,000 - $60,000 per yearAbout the company:Join an iconic Australian organisation, directing calls from the public to 000 responders across the country.This is a fantastic opportunity for casual work, 3 - 6 days a week. The call centre operates 24/7. We have morning, afternoon as well as night shifts avaiable some weekend work will be required. You must be flexible with working... 
- 
					  Contact Centre Consultant7 days ago 
 Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $80,000 per yearIntroduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into... 
- 
					  Contact Centre Consultant7 days ago 
 Melbourne, Victoria, Australia Mitchell's Quality Foods Full time $55,000 - $70,000 per yearAre you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals... 
- 
					  Contact Centre Consultant7 days ago 
 Melbourne, Victoria, Australia Lite n' Easy Full time $45,000 - $65,000 per yearIntroduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into... 
- 
					  Contact Centre Consultants9 hours ago 
 Melbourne, Victoria, Australia Lite n' Easy Full time $45,000 - $65,000 per yearAre you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...