IT Helpdesk Support

5 days ago

Melbourne, Victoria, Australia DWS Full time $60,000 - $80,000 per year

DWS are seeking a full time
L1 + L2 IT Helpdesk Support
specialist to join out national internal IT function.

We are looking for someone with around
2+ years of L1 helpdesk experience with some L2 exposure
.

You'll need to be very self-motivated and keen work in a fast paced, stimulating, and challenging corporate environment. With strong organisational skills and an
extremely high focus on providing outstanding customer service
, you will be helping to support our employees nationally - working in a small but dedicated internal IT team.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights - DWS are unable to sponsor or support visas
Start:
Immediately (max 2 weeks notice)

Location:
Melbourne CBD

Style
: Hybrid; approx. 2-3 days a week in the CBD office + work from home (WFH)

Type:
Full time, permanent

Salary:
up to $88K package (including super), depending on experience

Duties Will Include

  • Resolving first line L1 issues, assisting with some L2 issues
  • Manage and administer Active Directory (AD) and Microsoft Entra ID [formerly Azure Active Directory]
  • Supporting Microsoft environment, addressing general technical needs and challenges
  • IT hardware (staff laptops) and software installations
  • Managing the new starter and leaver IT processes
  • Organising and coordinating building security access
  • Escalating to second line support (L2) specialist as required
  • Other tasks as allocated by Head of IT or Executive team

Ideal Applicant

  • Degree in IT or equivalent professional experience
  • Approximately 2+ years of 1st line L1 IT Helpdesk experience
  • Some more complex L2 helpdesk exposure
  • Knowledge of various Windows desktop and server platforms, Microsoft 365 Enterprise, Active Directory / Microsoft Entra ID, Teams (including teams calling)
  • Preferably experience with Microsoft SharePoint, Azure, Intune and Networking (Firewall, Routers, switches VPN technologies)
  • Excellent communication skills; written and verbal
  • A very customer service focused 'Can Do' attitude
  • The ability to work independently and take initiative in a fast-paced environment
  • A genuine passion for IT

Working At DWS Offers You

  • Ongoing professional and career development
  • Paid learning and certifications
  • An active social club that host regular, subsidised events
  • Generous health & wellbeing allowance
  • Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more

About Us
Established in 1991, DWS is a professional Technology Consultancy and part of HCLTech. With offices across Australia, we have over 700 employees in Melbourne, Sydney, Adelaide, Brisbane and Canberra; providing services to a broad range of blue-chip corporate clients, as well as Federal, State and Local Government agencies. We provide a wide range of services including; IT consulting, managed application services, project management, customer driven innovation, digital transformation, data and business analytics, strategic advisory and productivity, and robotic process automation.

Ready for a new challenge? Click
APPLY now

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

No agencies please - our in-house talent acquisition team have this covered.

  • IS Helpdesk Support Technician

    1 week ago

    Melbourne, Victoria, Australia WISE Employment Full time $60,000 - $90,000 per year

    Location: North MelbourneWISE Employment is looking for a Level 1 Helpdesk Support Technician to join the WISE team.You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre.Perks of Working at WISE…Competitive Salary with added Not-For-Profit Salary Packaging benefits (tax...

  • IT Helpdesk Support

    1 week ago

    Melbourne, Victoria, Australia Mutual Trust Full time $60,000 - $90,000 per year

    Corporate Services | Melbourne CBD | Full-time About Us Mutual Trust is Australia's leading multi-family office, trusted by successful families to manage their wealth, investments and future. With over 220 staff nationally, we provide a collaborative and high-performing environment where our people can build rewarding careers across professional and...

  • Helpdesk Support Consultant

    1 week ago

    Melbourne, Victoria, Australia Summer Technology Full time $60,000 - $80,000 per year

    Who are we?We are an IT service company located in Mulgrave providing managed IT services and ERP business systems support to a wide customer base.About the Role:We are looking for a Helpdesk Support Consultant to work with a like-minded team.This role offers a fantastic opportunity to develop your technical skills in a supportive environment, with...

  • IT Helpdesk Officer

    1 week ago

    Melbourne, Victoria, Australia Mount Alexander Shire Council Full time $85,900 per year

    Applications closing on 22 September 2025, 12:00 PMReference number25-55Job TypeFull TimePackageBand 5Full time, ongoingBand 5, $75,988 pa + SuperClosing date: 12pm on Monday 22 September 2025Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.Perfectly located in Central Victoria,...

  • Technical Helpdesk Manager

    7 days ago

    Melbourne, Victoria, Australia Family Doctor Full time $80,000 - $120,000 per year

    About the role: The Technical Helpdesk Manager will lead and evolve the organisation's service desk and infrastructure support function, ensuring the delivery of high-quality technical support aligned with ITIL best practices. This hands-on leadership role combines strategic oversight with deep technical expertise in Microsoft technologies and modern service...

  • Weekend Part-Time Helpdesk Operator

    3 days ago

    Melbourne, Victoria, Australia AESC Full time $45,000 - $60,000 per year

    Part-time weekend work (remote WFH)Initial on-site training requiredRotating afternoon and night shiftIncludes generous shift allowanceLooking for more than your usual help desk role? Want to join an amazing team supporting property operations services across Australia?We are currently seeking a Weekend Part-Time Helpdesk Operator to join our fast-paced...

  • IT Helpdesk Engineer

    1 week ago

    Melbourne, Victoria, Australia xceltium Full time $70,000 - $120,000 per year

    You're early in your IT career and ready to accelerate.You've taken your first steps, you have some experience, a natural curiosity, and a real ambition and drive to grow.You know you have potential, but you need the right environment to help unlock it.You don't just want a job; you want an environment where you can build a career that challenges and excites...

  • Information Technology Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Virtual IT Group (VITG) Full time $90,000 - $120,000 per year

    POSITION SUMMARYThe primary objective is to provide exceptional customer service, on-site technical support to our clients, as well as building/maintaining strong relationships expected by a trusted advisor.Please note that we are looking for multiple experienced and proficient IT Support professionals to join our business.POSITION OUTCOMESProvide highly...

  • Data Helpdesk Officer

    7 days ago

    Melbourne, Victoria, Australia Victorian Aboriginal Child and Community Agency Co Op Ltd Full time $70,000 - $80,000 per year

    Position   : Permanent - Full TimeLocation  : Preston VIC 3072Salary : $70,000 - $80,000 based on level of experience, plus superThe OrganisationThe Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind...

  • Desktop Support Engineer

    1 week ago

    Melbourne, Victoria, Australia JT Consulting Full time $60,000 - $80,000 per year

    JT Consulting is working with one of our valued clients, a rapidly growing Managed Service Provider (MSP), to find a motivatedDesktop Support Engineerto join their Helpdesk team based in Melbourne's South East.Our client delivers cost-effective IT solutions across Australia, without compromising on quality or efficiency. With their accelerated business...