Helpdesk Support Consultant
6 days ago
Who are we?
We are an IT service company located in Mulgrave providing managed IT services and ERP business systems support to a wide customer base.
About the Role:
We are looking for a Helpdesk Support Consultant to work with a like-minded team.
This role offers a fantastic opportunity to develop your technical skills in a supportive environment, with opportunities to expand your expertise across various IT disciplines like networking, security, and Microsoft 365 administration.
The applicant should be able to demonstrate the following qualities:
- Excellent communication skills
- Good organisation and time management skills
- Team Player
- Fast learner
- Solid understanding of cloud and onsite IT Support
The role is permanent full time with an immediate start.
Skills and Experience
- Solid understanding of computer hardware, software, and networking principles including TCP/IP, DNS, DHCP, and Active Directory.
- Experience with Microsoft Office applications
- Familiarity with remote support tools
- Documentation
Job Responsibilities
· Provide Level 1 support across multiple client environments via phone, email, ticketing system, remote tools and on-site.
· Diagnose and resolve technical issues related to the skill set above-mentioned.
· Escalate complex issues to Level 2/3 engineers while maintaining ownership of the ticket
· Assist in onboarding/offboarding users, device setup, and remote deployments
· Perform basic system maintenance, updates, patching, and endpoint security checks
· Maintain clear and accurate documentation in our internal systems.
· Provide friendly, professional customer service and client communication
Must Have:
- Applicants must hold the right to work in Australia
- Australian driver's licence and vehicle
- ICT Qualification desirable
- Previous Programming experience, specifically in Python and JavaScript
- Customer Service Experience is desirable
- Fluent in English
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