IT Helpdesk Support Officer

1 week ago

Melbourne, Victoria, Australia Colliers Full time $90,000 - $120,000 per year
Company Description

Colliers is built on an enterprising spirit. What makes us different isn't just what we do, it's how we do it. Our people are passionate, take ownership, and always act with integrity for our clients, colleagues, and communities. We accelerate success by empowering bold thinking and driving exceptional results.

Job Description

We're seeking a Desktop Support Officer to join our National IT team, based onsite in Melbourne's CBD. Reporting to the Senior Service Desk Manager, this role will be the primary IT contact for Colliers in Victoria, delivering high-quality support and exceptional customer service across all levels of the business.

This is a full-time, onsite role supporting multiple Colliers office locations within Melbourne. Together with another onsite IT team member, you'll follow a rostered schedule to ensure consistent coverage and support across all sites, while remaining an integral part of our national IT team.

Key responsibilities include:

  • Proactively identifying and resolving IT issues, with a focus on supporting our Melbourne offices.
  • Providing Level 1 and Level 2 support for hardware and software.
  • Following established processes and ensuring thorough documentation of procedures.
  • Recommending system upgrades or replacements when appropriate.
  • Championing the IT brand by locally implementing customer-facing technology initiatives.
  • Actively participating in and driving IT-related projects.

Some of the key technologies that this position will be supporting are:

  • ITIL
  • Windows 11
  • Azure Tools
  • Intune Administrator
  • Office365 Suite
  • Active Directory
  • ServiceNow
  • Citrix
  • SharePoint
  • TeamViewer
  • Teams
  • Audio and Visual (conferencing)
  • LAN/WAN/WLAN
Qualifications

To thrive in this role, you will bring:

  • Tertiary qualifications and proven experience in an IT support role.
  • Strong organisational skills and the ability to work independently while managing a dynamic and varied workload.
  • A customer-first mindset, with excellent communication and interpersonal skills.
  • Experience in hardware lifecycle management is highly regarded.
  • Proficiency in Microsoft applications and a solid understanding of network fundamentals.
  • Confidence in building strong business relationships, including with senior stakeholders.
  • The ability to deliver information sessions or training as needed.

This is a hands-on, autonomous role, backed by the deep expertise of our regional IT team. If you're looking for a diverse and engaging position within a large corporate environment where you can continue to grow your IT career, we'd love to hear from you.

Additional Information

Why Colliers?

Colliers is a global leader in real estate services and a proud local success story. Our culture is built on service excellence and collaboration, providing our people with the ideal environment to connect with clients, grow their expertise, and accelerate their careers. At Colliers, you'll find a world of opportunity—and the support to succeed.

Click on the link to apply or contact Geraldine Libatique-Sullivan, Recruitment Manager on

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