Client Services Administrator

2 hours ago

Osborne Park, Western Australia Nimbus Chartered Accountants Full time $60,000 - $80,000 per year

About the role

At Nimbus CA, we are a leading public practice accounting firm, known for delivering high-quality service and expert financial advice to a diverse client base. Our mission is to build long-term relationships with our clients by providing exceptional, personalized solutions. We foster a collaborative and inclusive work environment where our team members are supported and encouraged to grow in their careers. We are currently seeking a Client Services Administrator to join our team and contribute to the success of our firm.

Position Overview:

As a Client Services Administrator at Nimbus CA, you will be a vital part of our client services team. You'll manage administrative tasks, handle client inquiries, and ensure a smooth and efficient experience for our clients. This is an excellent opportunity for someone with a strong customer service background who is looking to grow within a professional services environment.

What you'll be doing

  • Be the first point of contact for clients, handling inquiries and providing a high level of service via phone, email, and in-person interactions.
  • Coordinate and schedule appointments, meetings, and consultations for clients and team members.
  • Assist in the preparation and processing of client documents, including financial reports, tax returns, and other accounting-related materials.
  • Maintain accurate and up-to-date client records in our practice management software.
  • Provide administrative support to the accounting and client services teams, including filing, photocopying, ATO & ASIC management and preparing client documents
  • Assist in the onboarding process for new clients, ensuring a smooth transition and a positive client experience.
  • Undertake general office duties as required to support the efficient operation of the practice

What we're looking for

  • Previous experience in a similar receptionist or client services role, ideally within a professional services environment
  • Excellent communication and interpersonal skills, with the ability to interact professionally with clients, colleagues and stakeholders
  • Strong administrative and organisational skills, with attention to detail and the ability to multitask
  • Proficient in the use of Microsoft Office suite, including Outlook, Word and Excel
  • Experience in using Xero, XPM and CAS 360 preferred
  • A positive, friendly and customer-focused attitude
  • Flexibility and adaptability to work in a fast-paced environment

What we offer

At Nimbus Chartered Accountants', we are committed to providing a supportive, collaborative and inclusive work environment. We offer a competitive salary, ongoing training and development opportunities, and a range of employee benefits including monthly massages. Your wellbeing is important to us, and we encourage a healthy work-life balance.

About us

Nimbus Chartered Accountants' is a boutique accounting and advisory firm, providing a wide range of services to individuals and businesses throughout Australia. With over 30 years of experience, we are known for our technical expertise, innovative solutions and exceptional client service. Our team of dedicated professionals is committed to helping our clients achieve their financial goals and unlock their full potential.

Apply now

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