Senior IT Support Technician

20 hours ago

Osborne Park, Western Australia Australian Client Services Full time $80,000 - $120,000 per year

About Us

Screwloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We're looking for a Senior IT Support Technician (Level 2/3) to join our Osborne Park office and help us deliver outstanding support and project outcomes to our clients.

The Role

This is an office-based role where you'll provide escalated IT support, deliver infrastructure projects, and contribute to security initiatives including Essential 8 compliance. You'll also gain hands-on experience with ThreatLocker, Sentinel One, Cisco and other leading security platforms.

What You'll Do

  • Provide Level 2/3 support across Microsoft 365, Intune, Windows Server & networking.
  • Support Essential 8 or CIS security controls and client compliance.
  • Configure, troubleshoot, and maintain Microsoft Intune & SharePoint.
  • Perform server migrations, upgrades, and patching.
  • Perform cloud migrations including Exchange, Active Directory & File Server.
  • Troubleshoot networking issues (Cisco CLI experience desirable).
  • Support and maintain ThreatLocker & Sentinel One endpoint security.
  • Support Data Loss Prevention initiatives including sensitivity labels, MS Purview & Safetica.
  • Work on IT projects such as Windows 11 rollouts and client upgrades.

What We're Looking For

  • Strong Microsoft 365, Intune & Windows Server experience.
  • Knowledge of Group Policy, AD, DNS, DHCP & backups.
  • Familiarity with ThreatLocker, Sentinal One or other security tools.
  • Understanding of Essential 8 cybersecurity framework.
  • MSP background and excellent troubleshooting skills.
  • Certifications (Microsoft, Cisco, Linux) highly regarded.

What We Offer

  • Office-based role in Osborne Park with free parking.
  • Ongoing training and certification support.
  • Career growth across IT support, infrastructure & cybersecurity.
  • A supportive, professional team culture.

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