Client Experience Consultant

2 hours ago

Osborne Park, Western Australia MIRA Residential Full time $90,000 - $120,000 per year

About Us

MIRA Residential is part of the McNally Group, bringing 15+ years of modular construction experience to the home building industry. We combine architecturally inspired designs with modern methods of construction to deliver high-quality homes across Western Australia.

With an operations office in Osborne Park and a purpose-built Construction facility in Henderson, a pipeline of exciting projects, and a team driven by the values of Better People, Better Relationships, Better Projects, we're on a mission to transform how people experience the home building journey.

About the Role

This is an exciting opportunity to join a growing modular builder that's redefining how people experience the home building journey. With build times as little as 12 weeks, this is a client-facing leadership role that plays a pivotal part in the effective delivery of high-quality modular homes while guiding clients through every stage of the process.

We are seeking a dedicated, detail-oriented Client Experience Consultant to join our team. Reporting to the Administration Manager, you'll be responsible for:

  • Managing the client journey from post-sale to handover.
  • Prepare and finalise building contracts, variations, and associated documentation.
  • Conduct prestart meetings, interpreting plans and guiding clients through selections.
  • Collaborate closely with internal teams to ensure accurate information flow and timely job progression.
  • Respond promptly to client queries and maintain proactive communication throughout the build process.
  • Support continuous improvement by identifying opportunities to enhance workflows, systems, and the client experience.

About You

You're a people-focused professional who thrives in a dynamic environment. You combine administrative precision with a genuine passion for delivering an outstanding client experience. To be successful, you'll bring:

  • 3+ years experience in the residential or modular construction industry.
  • Understanding of Building Contracts and contract administration.
  • Proven ability to manage multiple clients and priorities in a fast-paced setting.
  • Excellent communication and conflict resolution skills.
  • Confidence in reading and interpreting building documentation and specifications.
  • A keen eye for detail and commitment to accuracy.
  • A proactive, collaborative, and customer-first mindset.

Why Join MIRA Residential?

  • Be part of a forward-thinking and growing business.
  • Work with a supportive and collaborative team.
  • Opportunity to influence and improve processes that enhance the client journey.
  • You're aligned with our core values – Honest, Fun, Play Above the Line, Communication, Pursue Growth and Learning, and Resilience

How to Apply

If you're passionate about customer service, love working in the building industry, and want to be part of a team that values quality and care, we'd love to hear from you. Click "Apply Now" and submit your resume with a brief cover letter outlining why you'd be a great fit for the Client Experience Consultant role at MIRA Residential.

  • Senior IT Support Technician

    36 minutes ago

    Osborne Park, Western Australia Australian Client Services Full time $80,000 - $120,000 per year

    About UsScrewloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We're looking for a Senior IT Support Technician (Level 2/3) to join our Osborne Park office and help us deliver outstanding support and project outcomes to our clients.The RoleThis is an office-based role where...

  • Recruitment Client Manager

    2 weeks ago

    Osborne Park, Western Australia AUS Employment Services Full time $90,000 - $120,000 per year

    Aboriginal United Services (AUS) have an exciting new position for a Recruitment Client Manager for our growing Recruitment team.AUS are seeking a driven and people-focused Recruitment Client Manager to join our team. This role is ideal for someone with strong relationship-building skills and proven recruitment experience who thrives in a fast-paced,...

  • Sales Consultant

    2 weeks ago

    Osborne Park, Western Australia The Technical and Engineering Network Full time $100,000 - $120,000 per year

    Position:Sales ConsultantLocation:Perth, WASalary:$70K + SuperThe Role:You'll be immersed in a high-performing team that lives and breathes recruitment in the technical and engineering space. As a sales Consultant, you'll take ownership of your desk, build long-term partnerships, and shape careers in WA's technical market. Due to our growth, we are seeking...

  • Rehabilitation Consultant

    1 week ago

    Osborne Park, Western Australia WorkFocus Australia Full time $60,000 - $120,000 per year

    Join Australia's most awarded work and wellness provider and set your career path to successWe're currently looking for a talented Occupational Therapist, Exercise Physiologist, Chiropractor or Physiotherapist to join our multidisciplinary team of allied health professionals as a Rehabilitation Consultant.If you're passionate about making a real difference...

  • Showroom Consultant

    4 days ago

    Osborne Park, Western Australia Koala and Tree Furniture Full time $60,000 - $80,000 per year

    About Us:Koala Living is an established Australian based furniture retailer with a vision. We source globally for unique and exclusive pieces that provide our clientele with the very best in design and quality. We have helped hundreds of thousands of Australians find the right furniture for their loved home since 2007. We employ over 140 talented individuals...

  • Fleet Sales Consultant

    1 week ago

    Osborne Park, Western Australia Audi Centre Perth Full time $90,000 - $120,000 per year

    Audi Centre Perth is seeking a Fleet Sales Consultant to join our dynamic fleet sales team. If you're eager to learn, thrive in a fast-paced environment, and enjoy building relationships, we want to hear from you.In addition to being WA's premier Audi dealership, we also operate a premium car subscription service – a modern alternative to car ownership....

  • Membership Consultant

    6 days ago

    Osborne Park, Western Australia Fitness Cartel Australia & New Zealand Full time $60,000 - $80,000 per year

    Love Fitness? Love Sales? Ready to Kickstart Your Career?Join the Cartel as our next Membership Consultant at our brand NEW club opening in Osborne ParkIf fitness is your passion, sales is your superpower, and helping people achieve their goals fires you up - this is your next big move.Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and...

  • Client Service Administrator

    2 weeks ago

    Osborne Park, Western Australia Holden Accountants Full time $60,000 - $80,000 per year

    Job tasks and responsibilitiesThe successful applicant will demonstrate a high level of integrity, honesty & ethics; dedication to being client orientated with a desire to exceed client expectations and provide exceptional service; the capacity to deliver services in a professional manner whilst incorporating personality, flair and friendliness; a keen eye...

  • Sales Consultant

    4 hours ago

    Osborne Park, Western Australia BERI DISTRIBUTORS PTY LTD Full time $60,000 - $80,000 per year

    Job descriptionBERI Plumbing & Hardware is one of Perth's largest stockist of plumbing and hardware, supplying both trade and retail customers and specialising in building products and hardware requirements.We are committed to providing a comprehensive selection of quality products, outstanding customer service and expert skills in product knowledge and...

  • Showroom Sales Consultant

    4 hours ago

    Osborne Park, Western Australia Regal Concept Design Full time $60,000 - $80,000 per year

    About the role As a Showroom Sales Consultant at Regal Concept Design, you will play a vital role in providing exceptional customer service and driving sales within our state-of-the-art showroom located in Osborne Park, WA. This full-time position is an excellent opportunity for a motivated sales professional to showcase their product knowledge and...