Operations Administrator

• We're looking for 2 New Business Administrators
• Annual salary + up to 10% bonus

Why this is a great opportunity

Join the team at ClearView in a role that's brand‑new and purpose‑built for our Perth office for the first time, because we're operating a
follow‑the‑sun service model
, you'll play a key role in delivering premium service to our national customer base outside traditional hours in Sydney – this means you'll make a real difference, operate at the pulse of the business and build exceptional experience in a fast‑paced environment.

You'll have autonomy, trust and a hybrid work model, as we roll out our new small team in Perth

The role:

This role is responsible for the processing of New Business applications and additional business for ClearView's Life Insurance in accordance with Financial Services procedures and guidelines.

What you'll be doing

Primary Responsibilities

• End‑to‑end administration of New Business applications while in proposal/underwriting.
• Focus on national completions
  after 5 pm AEST (2pm WA time)
  – you're the star for out‑of‑hours service.
• Provide priority service and escalation handling for priority customers after 5 pm AEST.
• Liaise with Underwriters.
• Respond to internal and customer queries (in writing and via telephone).
• Meet all service standards and quality objectives.
• Follow up with external parties (e.g., medical professionals, internal teams) to obtain required further information for applications.

Secondary Responsibilities

• Create ad‑hoc reports or tasks from management when required.
• Build and maintain strong internal & external relationships.
• General office administration and filing as part of the broader team support environment.

Key external relationships

Clients – policy owners & the insureds

UHG (United Health Group)

Medical Industry administration and professionals

Other administrative external parties – such as external file storage

Key Internal Relationship

• Team colleagues
• Manager, New Business
• Underwriters
• Distribution Team
• Life Product Manager / team
• Call Centre(s) – Direct Sales Agents
• ClearView Systems Support
• Claims Officers
• Finance

Qualifications and experience required:

• Administration experience
• Specific life insurance experience or financial services preferred, but this is not essential - we focus more on the right attitude
• Industry qualifications - Highly regarded
• Exposure to corporate environments – preferred

Attributes or Skills Required

• Customer Service Orientation
• Prioritisation and organisational skills
• Relationship building & communication skills (internal / external)
• Attention to detail
• Complaint resolution skills
• Basic Project Management Skills
• Insurance industry systems experience
• Microsoft Office Experience

Why Us? Our benefits:

ClearView is an ASX-listed Australian life insurance business. For over a decade we've served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

Values
:
Integrity, Collaboration, Authenticity, Persistence

Some Of Our Benefits Include

• Workplace flexibility - We have a hybrid working model with flexibility on days in the office and home. This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
• Employee Referral Program - successfully refer a friend and receive $1,000
• Extended Parental Leave - 16 weeks paid Parental leave cover
• Additional Leave - 4 days additional leave
• Volunteer Day - 2 days of paid leave to volunteer in the community per year
• IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
• LinkedIn Learning - Over 6,000 Courses and accreditations available to all staff, 24/7
• Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the ClearView values
• Staff Discounts - 27.5% discount on ClearView's life insurance product, ClearChoice
• Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams