Account Coordinator

2 weeks ago

Richmond, Victoria, Australia Blackhawk Network Full time $60,000 - $80,000 per year

About Blackhawk Network:
Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at

Overview:
Due to an internal promotion, we have an exciting new Account Coordinator position available.

The Account Coordinator will support the Account Managers/Directors in providing operational support and administration to BHN Clients

The Incentive and Commerce Business consists of three key channels, Partners, Enterprise, and Transactional. The Account Coordinator will support clients in these key functional areas, which includes collaborating with the following teams - Sales, Account Management, Operations, Finance and Customer Service.

The Account Coordinator is a client-facing role, interacting with clients on a daily basis to ensure that campaigns and promotions are running effectively.

Responsibilities:

  • Assisting with incoming enquiries from clients and customers and providing relevant information.
  • Support key accounts with direct communication with clients as needed.
  • Developing and maintaining processes and procedures to ensure the smooth processing of orders.
  • Creating estimates and/or invoices as per client/campaign requirements
  • Processing of Invoices, Credit notes, float top ups/creation, card to card transfers, disbursement account top ups.
  • Collaborate with various internal teams to execute initiatives and address client concerns.
  • Participate in client meetings, as needed.
  • Ensuring both internal and client approval of all requested elements are received and documented.
  • Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time.
  • Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders.
  • Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support.
  • Processing of weekly and daily files and ability to maintain accurate data in Excel.
  • Supporting the verification and quality assurance of claim validations, as required.
  • Be capable of learning new products and systems and understanding the various solutions we offer our clients.
  • Creating and coding monthly client eDMs.

Qualifications:

  • Experience in a customer service environment
  • Excellent communication skills.
  • Sound literacy and computer skills (Excel knowledge preferred).
  • Ability to work in a team environment.
  • Able to work autonomously and use initiative to prioritise multiple tasks.
  • Ability to stay calm and professional when dealing with all clients and customers.
  • Eager to drive collaboration within the team and wider business.
  • Willing to take ownership of tasks and processes in a fast-paced environment.

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