Customer Service

1 week ago

Brisbane, Queensland, Australia NFK Full time $45,000 - $60,000 per year

About Us

NFK is a wholesale supplier of glazing tools, glass processing consumables, glass handling and processing machinery, and architectural hardware for glass. As a 42 year old family business, with offices in Brisbane and Perth and customers nation wide, we offer very stable employment in a friendly, health conscious and professional work environment. Our office is a relaxed but busy workspace, which requires an extra team member to manage our growing workload.

The Role

  • The successful candidate will be in constant collaborative communication with all other staff.
  • Office based customer service / sales
  • Element of warehouse duties
  • Assisting customers with order placement & processing or product enquiries, either via phone, email, or at our trade counter.
  • Preparing quotes
  • Managing existing quotes in CRM
  • Picking and Packing orders when needed
  • Supporting sales staff
  • Being a fast paced role requires a physical fit and active person
  • Hours 7.30 ~ 4.30, Monday to Friday

Skills/Experience

  • Previous experience in customer service / sales is an advantage, but not essential.
  • Excellent written and verbal communication skills
  • Capable of working as part of a small inclusive team
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Being very resilient and adaptable, with proven initiative
  • Strong email etiquette
  • Proficient in Microsoft office suite
  • Ability to efficiently manage multiple tasks at once
  • Willingness to take instructions and direction from other staff

What we're offering

  • Clean, friendly and professional work environment
  • Diversified workload to keep the role interesting
  • Great opportunity to learn all facets of business operation and management
  • Growth opportunities
  • Job stability
  • 2 to 3 weeks leave every Christmas
  • Competitive remuneration, based on experience & ability
  • Staff performance incentive scheme

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