Customer Service

5 days ago

Brisbane, Queensland, Australia Sime Motors Australia Full time

We currently have an excellent opportunity for a Customer Service & Sales Support to join our Wacol team.

Overview

Supporting the sales team with day-to-day activities to enable them to successfully deliver a great customer experience. The role involves working with the sales teams to ensure the customer is fully informed on all aspects of their purchase, liaising with service partners and workshops, following up with customers on receipt of a new order and after delivery, providing invoices for equipment sales on delivery, completing quotes for quick turnaround, and maintaining the CRM Equipment database.

Responsibilities
  • Working with the sales teams to ensure the customer is fully informed on all aspects of their purchase through the sales process, liaising with service partners and workshops
  • Proactive follow up with the customer on receipt of a new order and once the equipment is delivered
  • Provide invoices for all equipment sales promptly on delivery
  • Completing quotes for quick turnaround
  • Maintain CRM Equipment database
About You
  • Proven experience in a customer service or administrative support role in a technical environment or manufacturing industry
  • Well-developed communication skills - you will be a skilled communicator who connects well and engages others
  • First-rate planning and organisational skills - complemented by a methodical approach and strong attention to detail
  • The knack for problem solving - you'll view problems as opportunities and enjoy taking a creative, innovative and fresh approach
  • Competent in Microsoft applications including Outlook, Word and Excel
What's On Offer
  • A competitive remuneration package
  • Access to employee benefits account including discounts on groceries, electronics and more
  • Access to Employee Assistance Program
  • Access to an annual Health and Wellbeing reimbursement program
  • Permanent full-time position - Monday to Friday

The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Motor Vehicle Manufacturing

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