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Customer Service
2 weeks ago
We are looking for a Customer Service / Membership Officer for a leading Non for Profit based in the city.
You will handling inbound calls, outbound calls and emails from members. The role is a combination of inbound and outbound phone calls and administration. You will be dealing with an older demographic of customers.
Based in the Brisbane CBD, after probation this is a hybrid working from home 2 days and office 3 days Monday to Friday office hours. Great team culture, ongoing development, incentives and also, celebrate your birthday with an extra day off
Key Responsibilities include:
- Speak with current and prior members.
- Conduct surveys with members.
- Manage administration processes supporting their membership.
- Process payments
- Handle enquiries including application of new members.
- Retention of members
About you:
- Strong customer service experience
- Exceptional communication and interpersonal skills
- Strong computer skills
- Strong time management and organisational skills
- Ability to work in a fast paced, high-pressured environment.
- Longevity in you your prior roles
- Ability to build a strong relationship with the client.
You will ideally have a background working in Customer Service or Administration. We are open to candidates that are working in retail/hospitality looking for a career move.
You will be driven to provide a fantastic service to your customer.
Apply today or call Vanessa or email
