Sales and Service Engineer

2 weeks ago

Sydney, New South Wales, Australia FIAlab Instruments Inc. Full time $90,000 - $120,000 per year

FIAlab Instruments Australia is a growing, high-tech scientific instrumentation company based in North Sydney, NSW. We specialise in installing, servicing, and supporting advanced chemical analysis instruments for laboratories across Australia and New Zealand.

We are seeking a Sales & Service Engineer with at least 2 years of post-degree experience in an environmental, agricultural, or other relevant laboratory setting. Experience with laboratory instrumentation, wet chemistry, troubleshooting, or scientific equipment sales will be highly regarded.

About the Role

As a Sales & Service Engineer, you will play a dual role in both sales and technical support. You will guide customers through the process of learning and adopting FIAlab instrumentation—helping them identify solutions for their laboratories, supporting them after purchase, and ensuring smooth instrument operation. Training will be provided over the first year of employment to gradually build up the knowledge of our instruments.

Key Responsibilities
  • Drive sales of laboratory instrumentation to new and existing clients
  • Build and maintain strong customer relationships across the ANZ region
  • Educate prospective customers on FIAlab's products and support onboarding/integration
  • Conduct product demonstrations (in-person and virtual)
  • Represent the company at industry conferences and exhibitions (travel required)
  • Provide troubleshooting and technical support to customers
  • Manage supplier and procurement portals
  • Oversee local inventory and coordinate shipping and logistics
  • Support internal administrative tasks and policy coordination
Skills & Experience
  • Bachelor's or Master's degree in Chemistry or a related scientific discipline (required)
  • Problem-solving ability to diagnose and resolve technical issues
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills, with the ability to work across diverse client groups
  • Analytical mindset for understanding and supporting client applications
  • Time management and multitasking abilities to handle competing priorities
  • Organizational skills and attention to detail
Additional Information
  • Domestic travel: average 20% (up to 40% during peak periods)
  • Opportunity to contribute to a growing international company
  • Hands-on role combining technical expertise, client interaction, and sales growth

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