After-Sales Service Engineer – Battery Energy Storage

2 weeks ago

Sydney, New South Wales, Australia BrillianTalent Full time

Responsibilities:

    • Customer information access and problem diagnosis; responsible for diagnosing and repairing faulty batteries for customers.
    • Communicate customized product and solution material output, with the ability to communicate one-on-one with customers.
    • Participate in local market activity support work and assist domestic colleagues in utilizing local resources.
    • On-site debugging, upgrading, inspection and maintenance of products, and proposing improvement suggestions for product services based on on-site application conditions and customer needs.
    • Receive customer feedback on product maintenance and technical difficulties, develop solutions and submit them for review to ensure on-site troubleshooting.
    • Collect industrial and commercial after-sales cases, summarize the causes of faults based on their types, and provide feedback to leaders.
    • Handle work-related phone calls, emails and messages; ensure online service time shall not be less than 40 hours per week; provide spare parts for regional after-sales service, maintain and manage warehouses.
    • Assist in organizing and reporting local after-sales statistical data; timely report abnormal product information and collect necessary data for analysis.
    • Provide product and after-sales technical training to customers and after-sales service personnel, edit training documents, provide connection guidance, installation videos and other files.

Requirements:

    • Bachelor's degree in electrical engineering, mechanical engineering or related field.
    • Strong diagnostic and problem-solving skills with knowledge of battery energy storage systems.
    • Excellent communication and customer service skills.
    • Willingness to travel to customer sites and support local market activities.
    • Ability to prepare reports, manage spare parts inventory and work independently.

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