Administration Assistant

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

About the role

• This opening is for a Transport Administrator / Coordinator to join our team in Murrarie
• This is a Full time, Permanent Role. The working hours for this role are 05:00 – 13:00 Monday to Friday
• Manage freight-related queries from customers and key clients, ensuring timely and accurate responses.
• Respond to phone calls and emails, resolving customer inquiries in a prompt and professional manner.
• Support coordination of freight runs by working closely with drivers to align delivery and pick-up schedules.
• Assist team members in dispatch operations to ensure freight is dispatched on time and according to delivery deadlines.
• Coordinate set delivery runs with drivers, ensuring they are fully briefed and comfortable with their assigned tasks.
• Engage directly with drivers—from small trucks to B-doubles—to provide operational support and maintain effective communication.
• Monitor freight volumes to ensure they remain within capacity, proactively addressing issues as they arise.
• Liaise with supervisors to organize additional vehicles when freight volumes exceed planned capacity.
• Extract and analyze data from spreadsheets to support route planning and operational efficiency.
• Generate operational and performance reports using Power BI and other reporting tools.
• Produce and maintain KPI reports to track delivery performance and service levels.
• Utilize internal systems and software for routing assistance, administrative tasks, and data entry.
• Maintain various spreadsheet trackers, compliance documents, and operational reports, ensuring they are regularly updated and accurate.
• Educate customers on how to use self-service platforms and assist with general inquiries as needed.
• Occasionally interact with customers to resolve delivery or freight-related concerns.
• Ensure all freight is properly restrained in accordance with safety and compliance requirements.
• Handle all customer and driver interactions with empathy, professionalism, and adaptability.

What you'll bring

• Logistics Coordination – Ability to assist with route planning, freight scheduling, and driver support across various vehicle types.
• Communication Skills – Strong interpersonal and verbal communication with drivers, supervisors, and customers.
• Problem Solving – Proactively handles delivery issues, volume challenges, and escalations with practical solutions.
• Customer Service – Provides professional, empathetic support and educates customers on self-service tools.
• Data & Reporting Proficiency – Skilled in using Excel and Power BI for reporting, data analysis, and KPI tracking.
• Team Collaboration – Works closely with team members and stakeholders to ensure smooth daily operations.
• Attention to Detail – Maintains accurate documentation, ensures load compliance, and supports system-based tasks with precision.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.