Enterprise Relationship Manager

4 days ago

Melbourne, Victoria, Australia pay Full time $80,000 - $120,000 per year

Enterprise Relationship Manager

Join , a leader in B2B payments and rewards, where innovation meets impact We're revolutionizing the way Australian businesses manage payments, turning every transaction into an opportunity for growth and rewards. With 50,000+ customers and billions in transactions, our rapid rise is just the beginning.

Our vibrant Elsternwick office is a dynamic hub of creativity, collaboration, and seriously great coffee. If you're looking to be part of a high-energy team shaping the future of business payments, this is the place to be

About the role

As an Enterprise Relationship Manager you will be the primary point of contact for our valued customers. You will handle inquiries, develop and grow high value accounts, resolve issues, and support them in using for their business payments.

This is a hybrid role, combining phone and in-person interactions, where you will proactively schedule appointments and collaborate closely with customers to understand and support their business needs and objectives.

Responsibilities

  • Manage a portfolio of 1000+ high-value accounts, ensuring strategic growth, strong client relationships
  • Identify opportunities for upselling, cross-selling
  • Develop and execute strategic account plans tailored to the client's business objectives and growth targets
  • Work closely with clients to understand their short- and long-term goals
  • Monitor account performance, track KPIs
  • Collaborate with internal teams (sales, marketing, product, and customer support) to deliver high-quality solutions and services to clients

About you

  • Proven experience in Account / Relationship Management
  • Excellent customer service experience
  • Exceptional communication skills, written and verbal
  • Experience with computers and applications software, including CRM database skills
  • An interest and intrigue in the emerging online accounting market and Fintech
  • Results driven approach
  • Loads of initiative and ability to work autonomously
  • Ability to create a quick and strong rapport with partners

Why join us?

  • Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.
  • Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.
  • Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.
  • Perks: Enjoy a casual work environment and the best coffee in town.

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