Enterprise Customer Success Manager

13 hours ago

Melbourne, Victoria, Australia PLAYBOOK Full time $120,000 - $220,000 per year

The Company:

  • A global provider of fraud prevention, finserv solutions.
  • Foothold in eCommerce, financial services, retail industries.
  • Leading platform that uses AI, ML, and advanced analytics to detect fraud.

Market Opportunity:

  • Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
  • Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions

Expectation:

  • Managing #1 account in ANZ, top 5 in all of APAC.
  • Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
  • Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
  • Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
  • Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.
  • Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.

About You:

  • Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
  • Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
  • Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
  • Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.

Compensation:

  • Salary - Up to $175K base + annual bonus.

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