Enterprise Technology Manager

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream are on the hunt for an experienced Enterprise Technology Manager to lead our Enterprise technology operations & technical delivery team.

About the Role

We are looking for a highly motivated and experienced Infrastructure Manager to lead our Enterprise technology operations & technical delivery team. This isn't just a people management role—it's a hands-on strategic position. You will own the full life cycle of our infrastructure platforms, driving our transition to a highly effective, self-reliant operational and technical delivery team while ensuring 99.99% reliability for our critical services.

You will champion environment best practices across the organisation, reduce technical debt, and mentor a talented team of engineers.

This role will be based at our modern Head Office on Collins Street, which offers a vibrant environment featuring a balcony, BBQ area, collaborative and quiet spaces, and plenty of natural light.

Please note that this role is open to Australian Citizens only.

Key Responsibilities:

• Strategic Leadership & Architecture: Define and execute the multi-year infrastructure strategy and roadmap, focusing on public cloud migration (AWS/Azure) and hybrid cloud optimisation.
• Operational Excellence: Maintain and exceed our aggressive uptime SLAs. Oversee incident response, disaster recovery planning (DRP), and business continuity (BCP) testing.
• Security & Compliance: Ensure the infrastructure adheres to strict security policies and regulatory compliance standards
• People & Vendor Management: Lead, mentor, and coach a team of Infrastructure Engineers into a high-performing Enterprise Technology group. Manage key vendor relationships and control the infrastructure operational and capital budget.
• Technical Debt Reduction: Systematically identify and replace End-of-Life (EoL) and legacy systems to improve security posture and reduce operating costs.

About You:

• 10+ years of progressive experience in IT Infrastructure (including networking), with at least 5 years in a leadership/management capacity reporting direct to GM level.
• Deep expertise in public cloud platforms (AWS or Azure is essential), including networking, security services, and cost optimisation.
• Strong understanding of ITIL or similar service management frameworks, particularly Incident, Problem, and Change Management.
• Exceptional ability to communicate complex technical concepts to non-technical stakeholders and C-level executives.

• Relevant professional certifications (e.g., AWS Certified Solutions Architect, Azure Administrator/Architect, ITIL).

• Extensive experience working in large multi-site environments

• Proven track record with systems support & detailed knowledge of the Microsoft family of applications (Active Directory, Group Policy, IIS, SQL, Exchange, SharePoint, O365, Azure etc.)
• Experience in virtualisation (ESX \ VMware and Hyper-V)
• Experience with storage, create/modify/delete LUN's, fibre switch fabric knowledge.
• Experience with AWS infrastructure environments
• Tertiary degree in Engineering/Computer Science or equivalent experience essential
• AWS certifications are an advantage
• MCSA / MCSE / CCNA (or equivalent) certification an advantage

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working - All flexibility requests are genuinely considered. This position offers hybrid working.
• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email

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Department

GBIS

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.