Client Relationship Manager
1 week ago
About Thrive
Thrive is a not-for-profit organisation that helps refugees and asylum seekers achieve financial independence and contribute meaningfully to Australia's economy. We empower refugee entrepreneurs by providing business support, mentoring, and tailored business loans to help them start and grow sustainable businesses.
The Opportunity
Join Thrive's mission to support refugee entrepreneurs across Australia. As a Client Relationship Manager, you'll be the vital link between our clients and the resources, mentoring, and finance they need to succeed. You'll work closely with clients from culturally and linguistically diverse (CALD) backgrounds, guiding them from concept through to successful business launch.
This role is ideal for someone who is both mission-driven and commercially astute — someone who can build trust with clients while providing hands-on business and financial guidance.
What You'll Do
In this role, you will:
- Build strong, trust-based relationships with refugee and asylum seeker entrepreneurs.
- Deliver one-on-one mentoring and/or group workshops to build business readiness.
- Support clients to develop business plans, budgets, cash flow forecasts, and marketing strategies.
- Guide clients through business registration, compliance, and launch.
- Assess financing needs, prepare high-quality loan applications, and liaise with Thrive's credit team.
- Conduct scheduled business reviews and provide tailored support to address challenges.
- Collaborate with community organisations, settlement agencies, and industry partners to strengthen referral pathways.
- Represent Thrive at events and sector forums to grow our community partnerships.
What Success Looks Like
- Clients progress from idea to business launch and growth.
- High client satisfaction and retention.
- Strong loan approval rates through well-prepared submissions.
- Growing partnerships and referrals within the refugee support ecosystem.
- Demonstrable contribution to Thrive's social impact goals.
About You
You are motivated by purpose and driven to make a difference. You bring:
- A passion for refugee empowerment and social impact.
- Strong communication and mentoring skills, with cultural sensitivity and empathy.
- Commercial acumen and the ability to analyse business and financial plans.
- Energetic, takes initiative, and resilience in challenging situations.
- A collaborative, team-oriented mindset.
Qualifications & Experience
- Tertiary qualification in business, commerce, finance or equivalent experience (preferred but not essential).
- Experience with small or micro-businesses preferred (as an owner, employee, supplier, or lender).
- Background in case management, client services, or financial services is beneficial.
- Experience working with culturally and linguistically diverse (CALD) communities highly regarded.
- Full working rights in Australia.
Other Requirements
- Current driver's license, access to transport and willing to travel within Melbourne.
- Multilingual skills may be an advantage.
Please contact our team at if you have any questions.
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