Customer Support Officer

3 days ago

Brisbane, Queensland, Australia Blue Sky PlumbingDrainage and Gas Fitting Pty Ltd Full time $104,000 - $130,878 per year

About the role

Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is seeking a dedicated Customer Support Officer to join our team in Moorina (10 mins from Morayfield). This is a full-time position that will play a crucial role in providing excellent customer service and administrative support to our long-term business. This is an office-based position, hours being 7.30am-4.00pm Monday-Friday. (Note - You may be able to negotiate a rotating roster, or an alternative shift with the greater administration team, however this is the existing shift for the role we are looking to fill).

What you'll be doing

  • Handling incoming customer inquiries and requests via phone and email
  • Providing knowledgeable and friendly assistance to customers, addressing their needs and concerns in a timely manner
  • Maintaining accurate records and documentation of all customer interactions
  • Scheduling appointments and dispatching technicians for service calls
  • Assisting with general administrative tasks such as invoicing and data entry
  • Supporting the sales team with quoting, order processing, and follow-up activities
  • Collaborating with the broader team to identify and implement process improvements

What we're looking for

  • Minimum 2 years' experience in a customer service or administrative role, preferably within the plumbing or trades industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
  • Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively
  • Proficiency in job management systems (experience with Tradify, ServiceM8 or similar preferred) and Microsoft Office suite (particularly Excel and Outlook)
  • A positive, proactive, and problem-solving mindset
  • A passion for delivering high-quality work and contributing to the success of the greater team
  • The ability to pivot and adapt quickly - in this role, your day can flip on its head with one phone call

What we offer

  • Competitive salary
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Flexible working arrangements to maintain a healthy work-life balance

About us

Blue Sky Plumbing/Drainage and Gas Fitting Pty Ltd is a leading provider of high-quality plumbing, drainage, and gas fitting services throughout Moreton Bay and the Sunshine Coast regions. With over 20 years of experience, we pride ourselves on our commitment to customer satisfaction, technical expertise, and innovative solutions. Join our team and be part of a company that values its employees and is dedicated to the growth and success of our local community.

Apply now to become our next Customer Support Officer and be a part of our dynamic team

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