Administrative and Customer Support Officer

Are you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Brisbane.

As a Fleet Support Officer at Northline, you will support the administration, operations and customer service processes of our Fleet department, delivering on Northline's promise of Customer Delight.

This is a permanent-salaried position, Monday to Friday commencing from 7am to 3pm.

Hours can change to 9am to 5PM with notice for leave cover.

If you are looking to take the next step in your career and build on your skills in Transport & Logistics, this is the career opportunity for you

Key Responsibilities:

• Home Delivery Processes: Manage and communicate with customers, customer service and sales about freight status, ensuring timely delivery or collection updates.
• Fleet Efficiency: Collaborate with the Fleet team to optimize efficiency, including arranging "book-in" freight and managing "Incomplete deliveries" through S2.
• Operational Support: Prevent missed or late pick-ups, and take immediate corrective actions when necessary, learning fleet control processes to cover during leave/illness and compliance audits on PUD vehicles.
• Customer Communication: Ensure daily compliant customer texting, follow up with non-responders, and handle special delivery requests.
• Driver and Fleet Management: Maintain the "Driver Masterfile," manage faulty or damaged PDAs, and oversee depot freight operations.
• Documentation and Reporting: Prepare and manage delivery paperwork, as well as compliance reporting.
• Relationship Building: Build and maintain professional relationships with the Northline teams and PUD contractors.
• Communication: Action internal and external phone calls and emails promptly, and coordinate driver paperwork presentation.

Key Competencies & Technical Requirements:

• Health, Safety & Environment: Commitment to HSE practices and a strong understanding of Load Restraint Guidelines, Dangerous Goods, and Fatigue Management.
• Detail-Oriented: Excellent planning abilities with a high attention to detail and the ability to work in a dynamic, fast-paced environment.
• Analytical Skills: Sound analytical and planning skills with effective time management and multitasking abilities.
• Communication: Excellent communication skills with a customer-centric approach to problem-solving.
• Technical Proficiency: Experience using computerized systems, Microsoft Office suite, and a demonstrated background in the Transport and Logistics industry preferred but not essential.

About our Benefits

• Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
• Employee recognition programs -  That recognise the value that the team and the individual bring to the Northline operation.
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.
• Regular team building
• Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family-owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That's why, we are, Australia's Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.