Customer Support Officer

1 week ago

Brisbane central business district, Queensland, Australia Hays Full time $60,000 - $80,000 per year

Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this Utility Company in Fortitude Valley to recruit a Customer Support Officer for an immediate start until 30th June 2026 with the possibility for extension.

Your new role

Join this Utility Company to deliver exceptional customer service, acting as the first point of contact for customer queries, complaints and case management. In this temporary role, you will:
  • Investigate and provide outcomes to customer requests
  • Review, gather information and make decisions regarding incoming applications to ensure a fair and reasonable outcome is delivered
  • Provide regular updates to customers and work towards case closures
  • Liaise with internal and external stakeholders

What you'll need to succeed

To thrive in this position, you should possess:
  • Water Industry experience is advantageous
  • Previous customer service experience or customer case management experience required
  • Ability to work independently, manage assigned cases and prioritise work to ensure KPI's are met
  • Strong communication and negotiation skills
  • Competence in using standard office equipment and software

What you'll get in return

Through Hays, this role offers you an hourly rate of $39 + super, an opportunity to progress your career with this organisation and:
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, forward an up-to-date copy of your CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

LHS 297508 # Tahlee Leis

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