Customer Support Representative

1 week ago

Brisbane, Queensland, Australia First Parking Full time $60,000 - $80,000 per year

About Us: Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other, fostering a supportive and dynamic environment where every individual feels valued. At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business.

We have an exciting opportunity for a full-time, Customer Support Representative. If you're ready to provide exceptional service and make a real impact, we want you on our team

The successful candidate will need to be comfortable working the following shift on rotation:

Wednesday-Friday

12:30 pm-9:00 pm

Saturday-Sunday

9:00 am - 5:30 pm/8:00 am - 4:30 pm depending on business requirements

This role requires the successful candidate to work from the CBD office.

About the Role: As a Customer Support Representative, you will:

  • Provide outstanding customer service to ensure satisfaction at every step of the customer experience.
  • Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy.
  • Process online payments and refunds accurately and efficiently.
  • Liaise with internal and external stakeholders to resolve issues.
  • Conduct daily reporting and troubleshooting within the car parks.
  • Monitor car park cctv for all states to establish/investigate operational issues.

You will need to:

  • Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust.
  • Have the ability to work independently in our beautiful office and during nights/weekends.
  • Be passionate, dynamic, and self-motivated individual who thrives in a high-performing culture.
  • Be comfortable/confident working in a fast-paced operational environment.
  • Maintain excellent verbal and written communication skills.
  • Have exceptional attention to detail and time management skills, especially during peak call times.
  • Thrive autonomously and be a part of our team.
  • Have proficiency in computer technology and MS Office platforms.
  • Be a Lateral thinker and have strong problem-solving skills while liaising with customers.

What We Offer:

  • EAP provider for mental wellness.
  • Competitive remuneration package.
  • Work in a great CBD office location.
  • Contribute to local communities and charities.
  • Immerse yourself in a vibrant company culture.
  • And much more

We look forward to receiving your application and welcoming you to our innovative and supportive team

  • Customer Support Representative

    18 hours ago

    Brisbane, Queensland, Australia Iress Full time $60,000 - $80,000 per year

    See yourself being part of a large, transformational change? This could be the role for you*At Iress, we make things happen*We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...

  • Customer Service Representative

    2 weeks ago

    Brisbane, Queensland, Australia Fence World Pty Ltd Full time $45,000 - $65,000 per year

    Customer Service RepresentativeLocation: Caboolture, QLDEmployment Type: Full-TimeCompany: Fence WorldJoin our friendly and professional team at Fence World We're a leading fencing supplier based in Caboolture, and we're looking for a motivated Customer Service Representative to be the welcoming face of our busy showroom.What you'll doServe trade and retail...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia UES (INT'L) PTY LTD Full time $104,000 - $130,878 per year

    Job Title: Customer Service RepresentativeCompany: UES InternationalLocation: Virginia QLDAbout Us: UES International provides specialised industrial hardware, rubber, seating, furniture and fitout solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle markets. Our products and solutions are found across...

  • Customer Service Representative

    3 days ago

    Brisbane, Queensland, Australia KleenAir Full time $60,000 - $90,000 per year

    Join the KleenAir Family as a Customer Service RepresentativeAre you looking for a rewarding role that offers both flexibility and stability?KleenAir — a proudly Australian, family-owned company servicing the South East Queensland region — is seeking a motivated and detail-oriented Customer Service Representative to join our growing team.This role offers...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia Coogee Full time $50,000 - $80,000 per year

    Why Join CoogeeFounded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals,...

  • Customer Service Representative

    2 weeks ago

    Brisbane, Queensland, Australia Tecworks International Pty Ltd Full time $60,000 - $80,000 per year

    Operating for over 10 years, Tecworks consistently delivers expert services with a personal touch. With locations in Sydney, Brisbane, Adelaide, and Perth, we strive to serve our clients and customers to the best of our ability.Our customer service and technician teams have extensive experience addressing both hardware and software issues. We specialise in...

  • Customer Services Representative

    2 days ago

    Brisbane, Queensland, Australia Cubic Transportation Systems Full time $45,000 - $65,000 per year

    Job DescriptionThe Customer Service Representative (CSR) role is responsible for handling the full range of customer transactions, general enquiries, web and off phone activity and customer complaints in a timely and accurate manner with a strong propensity for customer advocacy.Essential Job Duties and Responsibilities:Answer inbound calls and emails,...

  • Customer Service Representative and Admin

    6 days ago

    Brisbane, Queensland, Australia WhipSmart Full time $60,000 - $90,000 per year

    Company DescriptionWhipSmart is revolutionising mobility with sustainable solutions in Australia by offering cutting-edge electric vehicle (EV) novated leasing and commcerical finance solutions. Our mission is to accelerate the transition to sustainable mobility, providing affordable and environmentally friendly leasing options for individuals and...

  • Customer Service Representative

    11 hours ago

    Brisbane, Queensland, Australia Schweitzer Engineering Laboratories (SEL) Full time $50,000 - $80,000 per year

    About SELSchweitzer Engineering Laboratories (SEL) are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Brisbane office.This role will join the growing Brisbane office of Sales Managers, Technical Support and Project Engineers.SEL invents, designs, and builds digital products and systems...

  • Sales Representative

    3 days ago

    Brisbane, Queensland, Australia Magellan Power Full time $60,000 - $100,000 per year

    About Magellan PowerFor over 30 years, Magellan Power has been designing and manufacturing high-reliability AC & DC UPS systems, energy storage, and stand-alone power systems here in Australia.Our equipment powers critical infrastructure across mining, utilities, transport, defence, health, and renewable energy sectors — built for the harshest Australian...