Customer Support Representative

4 days ago

Brisbane, Queensland, Australia First Parking Full time $60,000 - $80,000 per year

About Us: Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other, fostering a supportive and dynamic environment where every individual feels valued. At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business.

We have an exciting opportunity for a full-time, Customer Support Representative. If you're ready to provide exceptional service and make a real impact, we want you on our team

The successful candidate will need to be comfortable working the following shift on rotation:

Wednesday-Friday

12:30 pm-9:00 pm

Saturday-Sunday

9:00 am - 5:30 pm/8:00 am - 4:30 pm depending on business requirements

This role requires the successful candidate to work from the CBD office.

About the Role: As a Customer Support Representative, you will:

  • Provide outstanding customer service to ensure satisfaction at every step of the customer experience.
  • Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy.
  • Process online payments and refunds accurately and efficiently.
  • Liaise with internal and external stakeholders to resolve issues.
  • Conduct daily reporting and troubleshooting within the car parks.
  • Monitor car park cctv for all states to establish/investigate operational issues.

You will need to:

  • Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust.
  • Have the ability to work independently in our beautiful office and during nights/weekends.
  • Be passionate, dynamic, and self-motivated individual who thrives in a high-performing culture.
  • Be comfortable/confident working in a fast-paced operational environment.
  • Maintain excellent verbal and written communication skills.
  • Have exceptional attention to detail and time management skills, especially during peak call times.
  • Thrive autonomously and be a part of our team.
  • Have proficiency in computer technology and MS Office platforms.
  • Be a Lateral thinker and have strong problem-solving skills while liaising with customers.

What We Offer:

  • EAP provider for mental wellness.
  • Competitive remuneration package.
  • Work in a great CBD office location.
  • Contribute to local communities and charities.
  • Immerse yourself in a vibrant company culture.
  • And much more

We look forward to receiving your application and welcoming you to our innovative and supportive team

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