Customer Support Officer
2 hours ago
At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.
The QSS Customer Support team is the first point of contact for Queensland Government employees, providing essential support across payroll, recruitment, finance, telecommunications, and associated system applications. Operating in a high-volume service centre, our team is committed to delivering exceptional customer service through both phone and online channels.
We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
As a Customer Support Officer, You Will
- Respond to phone and online enquiries and requests in a high-volume customer service environment and escalate as appropriate.
- Maintain and prioritise daily workloads by resolving enquiries/incidents and escalate as appropriate within Service agreement timeframes.
- Assess customer needs and retrieve relevant information from knowledge-based articles and provide an appropriate response
- Recommend improvements to standard work practices and updates to knowledge base articles to maintain quality customer support.
- Consult and liaise with internal and external stakeholders to ensure the delivery of quality customer support services.
- Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive teamwork culture.
Note:
Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.
Applications will remain current for a period of 12 months.
Occupational group
Customer Service/Call centre
-
APS4 Customer Contact Officer
6 days ago
Brisbane, Queensland, Australia Hays | Office Support Full time $60,000 - $80,000 per yearAPS4 Customer Contact Officer | Brisbane Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Federal Government Agency in the Brisbane CBD to recruit multiple Customer...
-
Brisbane, Queensland, Australia HiTech Personnel Full time $60,000 - $80,000 per yearRare Impactful opportunity with Federal Department12 month contract with extension optionMultiple locations - Flexible work arrangements - Part-time or job-sharing options availableWe are seeking experienced Customer Service Officers/ Service Support Officer to join a dynamic and inclusive team delivering high-quality administrative and operational...
-
Administrative and Customer Support Officer
9 hours ago
Brisbane, Queensland, Australia Northline Full time $60,000 - $90,000 per yearAre you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Brisbane.As a Fleet Support Officer at Northline, you will support the administration, operations and customer service processes of our Fleet department, delivering on...
-
AO4 Executive Support Officer
2 days ago
Brisbane, Queensland, Australia Randstad - Business Support Full time $60,000 - $90,000 per yearAs an Executive Support Officer, you will be responsible for:Executive Administration: Provide comprehensive administrative and secretarial support, including managing a complex calendar, screening calls, and prioritising correspondence.Meeting and Event Coordination: Arrange appointments, meetings, and conferences, including booking venues, coordinating...
-
Capability & Service Support Officer
2 weeks ago
Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $90,000 - $120,000 per yearThe Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...
-
Customer Support Officer
9 hours ago
Brisbane central business district, Queensland, Australia Hays Full time $60,000 - $80,000 per yearYour new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this Utility Company in Fortitude Valley to recruit a Customer Support Officer for an immediate start until 30th June...
-
Brisbane, Queensland, Australia AMMA'S SUPPORT SERVICES PTY LTD Full time $45,000 - $60,000 per yearKey Responsibilities:Answering phone calls and managing participant and staff enquiriesAssisting with rosters, shift updates, and documentation using ShiftCarePreparing and sending professional emails to stakeholders and team membersSupporting onboarding processes for new staff and participantsManaging intake forms, incident reports, and compliance...
-
Support Officer,
4 hours ago
Brisbane, Queensland, Australia Office of Industrial Relations Full time $60,000 - $80,000 per yearAs the Review Support Officer, you will work with limited supervision as part of the Review and Appeals Unit in the Workers' Compensation Regulatory Services Directorate to provide exceptional customer service to both internal and external stakeholders and undertake effective administrative and business support activities for the review management process.As...
-
IT Customer support analyst
2 weeks ago
Brisbane, Queensland, Australia KBR, Inc. Full time $90,000 - $120,000 per yearThe OpportunityAre you passionate about delivering excellent customer service while solving complex technical issues? We're seeking anIT Customer Support Analystto join our Site Services team, where you'll provide critical desktop and site support across our offices and project sites.In this role, you'll work under general direction to troubleshoot and...
-
Customer Support Agent
1 week ago
Brisbane, Queensland, Australia TourRadar Full time $60,000 - $80,000 per yearAbout TourRadar TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionising how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide. ...