APS4 Customer Contact Officer

16 hours ago

Brisbane, Queensland, Australia Hays | Office Support Full time $60,000 - $80,000 per year

APS4 Customer Contact Officer | Brisbane

Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Federal Government Agency in the Brisbane CBD to recruit multiple Customer Contact Officers for six-month assignments with the possibility to extend.

Your new role

Working within this Federal Government Agency, you will be responsible for:

  • Manage phones, emails and web forms to respond to and provide timely resolution to stakeholders
  • Triage, refer, provide information to and collect information from stakeholders
  • Ensure accurate and timely recording of contacts
  • Participate in team meetings

What you'll need to succeed

In order to be successful in this role, you must have:

  • Must be an Australian Citizen
  • Ability to obtain Baseline Clearance if required
  • Experience or understanding within the aged care sector is favourable
  • Strong communication skills and the ability to work within a team environment
  • Knowledge of Microsoft Suite

What you'll get in return

Through Hays, this role offers you an opportunity to progress your career with this Federal Government Agency and:

  • Hybrid flexibility
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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