Sales Admin

At Melitta Professional, Coffee is more than just a drink – it's a passion.

As a family-owned German company with a rich tradition, we take a long-term approach in everything we think and do. Sustainability, reliability, and appreciation are values which we fill with life. We are focused on success, set the highest-possible standards for ourselves and our products, and are driven by a passionate commitment to excellence. Our stakeholders can rely on us a trustworthy, principled, and solution-oriented partner.

Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you We operate internationally and inspire our customers with holistic coffee solutions from our own hand: innovative machines, delicious coffee specialties, digital solutions and first-class service - everything fits together perfectly for our customers. You will find our portfolio in restaurants, hotels, petrol stations, fast-food restaurants and many other segments of the out-of-home market. You will find our headquarters with our own development and production in Minden, our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialties and become part of our dedicated team.

What You'll Do

As our Sales Admin, you will:

• Communicate with clients through various channels: phone, email, chat.
• Respond to clients enquires with accurate and timely information.
• Process sales offers, orders, delivery plans and invoices in an accurate and timely manner.
• Monitor order status and on-time delivery by liaising with warehouse.
• Process sales order amendments, cancellations, and returns in compliance with company policies.
• Maintain accurate records in CRM system in compliance with company policies.
• Maintain customer pricing conditions in ERP system in compliance with company policies.
• Troubleshoot customer enquiries or complaints, providing solutions or escalating complex cases.
• Provide tailored support to key accounts, ensuring exceptional customer satisfaction.
• Support marketing by providing insights on client feedback and trends.
• Process new customer account forms and liaise with the finance team to ensure commercial terms are compliant with company policies.
• Perform general administrative duties such as forwarding leads, scheduling meetings, handling sales correspondence, processing expense claims, processing travel request, etc.
• Provide assistance to the service administrator during periods of heavy workload, sickness, holidays, or other absences.
• Ensure seamless handover between sales and service teams, providing customers with clear timelines and updates throughout the installation or project lifecycle.

What We're Looking For

• Customer orientated, approachable and strong communicator.
• Enthusiastic and team player.
• Demonstrated resilience and adaptability in demanding environments
• Excels at maintaining productivity and focus under pressure
• Diploma, Degree or equivalent
• Minimum 2 years' experience working within customer support team.
• Microsoft Office - Intermediate / Advanced
• SAP or any ERP System - Intermediate / Advanced

What's in It for You

• Competitive Annual salary range + contributions to your super.
• Support, training and an onboarding program.
• A wealth of knowledge of coffee machine, coffee beans and other products.
• Free LinkedIn Learning Courses (Global Partnership)
• Employee discount on Melitta products.
• EAP Program.
• Free access to Busuu app.
• Participation in social events and monthly activities at our head office.

Job location: Alexandria, NSW 2015

All applicants are required to provide proof of their Right to Work in Australia.

Melitta is strongly committed to ensuring that all recruitment processes support our commitment to treating everyone fairly, drawing from the widest possible pool of talent that reflects the diversity of our communities and supports our journey in creating an inclusive environment where all employees feel they belong.