Administration Officer

Division: Public Guardian

Location:
Sydney, NSW, AU, 2000

Req ID: 76030

• One full-time ongoing role working 35 hours per week
• Location: Wollongong. Candidates based in other parts of NSW may be considered, but weekly attendance at the Wollongong office (minimum one day, possibly more) is required for reception coverage.
• Clerk Grade 3/4. Base salary $84,659 p.a. up to $92,701 p.a. plus 12% superannuation and annual leave loading.
• Be part of a culturally safe workplace that respects and celebrates Aboriginal identity, values, and traditions.

Whilst this position is open to all individuals, this is a targeted role and we strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait Islander descent.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes people of underrepresented genders , people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The NSW Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to make decisions on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. We also provide information and support to private and enduring guardians, service providers and the wider community.

The NSW Public Guardian collaborates with various stakeholders to protect and promote the rights of vulnerable individuals. We coordinate with different divisions within the NSW Trustee and Guardian and engage with healthcare providers, legal professionals, community organisations, and families to make informed decisions.

The NSW Public Guardian has four main units:

• Practice and Strategy: Provides advocacy, policy, and stakeholder engagement.
• Service Delivery: Offers guardianship services across NSW.
• Establishment and Quality Assurance: Manages triaging and education for new guardianship and monitoring matters.
• Legal: Supports decision-making and handles legal matters.

The organisation is adopting innovative practices, including new learning models, governance, technology, and training. It is also exploring Supported Decision Making in response to future law reforms.

About the role

The role of an Administration Officer is to provide high level, competent, administrative, and clerical support including quality customer service and undertaking projects and research.

The Administration Officer is an important team member, providing critical administrative support to ensure guardianship services can be delivered efficiently, effectively and meet our Customer Excellence Principles.

A typical day can include tasks such as:

• Processing of over 250 emails per day into a CRM database.
• Answering phone calls, providing information or redirection where required and taking messages.
• Responding to office needs, providing administration support to guardians and managers.
• Coordinating staff travel arrangements in line with policies and procedures.
• Relevant procurement processing.

For more information about the role, view the Role Description.

About you

• We are looking for a highly organised and motivated individual who thrives in a fast-paced setting.
• Experience in providing high-level administrative and clerical support to staff as well as a commitment to excellent customer service.
• Strong attention to detail as well as excellent communication skills with the ability to work collaboratively and build effective long-term relationships with internal and external stakeholders.
• Strong IT and organisational skills as well as demonstrated ability to maintain a high degree of accuracy on all deliverables within set deadlines.
• Adapt and prioritise tasks and have a strong understanding of providing high quality customer service.

Essential requirements

• Advanced levels of Microsoft Office Suite proficiency.
• Experience providing high-level administrative and clerical support.
• Excellent customer service and communication skills.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• Various leave options (recreation, parental, and flex leave of up to 24 days per year)
• Health and Wellbeing support with access to a variety of wellbeing programs, fitness passport, annual flu vaccinations and confidential support through our Employee Assistance Program (EAP).
• Career development including study leave and acting opportunities
• A dedicated Aboriginal Staff Network connecting and supporting Aboriginal staff within NSWTG.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and a cover letter (maximum two pages) outlining your skills, experience and suitability

• answer the following two targeted questions when prompted within the application form:

• Tell us about a time when you had to communicate with a client who had complex or sensitive needs. How did you ensure you understood their requirements and provided appropriate support? (Maximum 500 words)

• Describe a situation where you had to manage multiple competing priorities in a high-volume, fast-paced environment. What strategies did you use to stay organised and meet deadlines? (Maximum 500 words)

Read: writing your job application for tips with the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close 11:59pm, Monday 6 October 2025

For enquiries about the role, please contact Aimee Skeels, Regional Manager – Southern via email

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor via email

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at or call on
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.