Administration Officer

Job description:

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Administration Officer

• $81,617.00 per annum + 12% superannuation
• Full time, ongoing position
• Melbourne CBD location (hybrid – 3 days a week in office)

About the opportunity

This role provides high level administrative support to the 
Independent Review Division
 which is made up of 
two teams:

• Internal Review Unit
   (IRU) – provides employees, employers, duty holders and relevant parties with an option to make a request to review  Inspector decisions, licence decisions and Infringement Notices under under the Occupational Health & Safety Act 2004 and relevant forms of Victorian workplace legislation.

• Workers Compensation Independent Review Services
   (WCIRS) – allows injured workers an opportunity to request an impartial review of certain disputed 'reviewable decisions' under the relevant Victorian compensation law that haven't been resolved during the conciliation process where particular timeframes and criteria are met.

As the Administration Officer you will be the first point of contact for people seeking information about these separate review processes, playing a key role in helping the division deliver efficient, transparent and professional services. For additional information on accountabilities for this role please review the Position Description here and accessible via

Key accountabilities:

• Provide clear, concise and accurate professional advice regarding the application process to applicants and stakeholders
• Monitor and manage the IRU and WCIRS inboxes and phone lines
• Collate relevant information and draft required correspondence to support review processes, ensuring all required timeframes are adhered to
• Maintain and update registers and databases
• Assist with general divisional tasks
• Ensure all records are professionally managed and compliant

About you

You are organised, detail-focused and enjoy supporting a busy and high performing team. You also possess the following:

• Strong interpersonal and communication skills (written and verbal)
• Excellent time management and the ability to prioritise and work under pressure
• Proven administration experience in a stakeholder-focused environment
• Confidence using Microsoft Office (Word, Excel, Outlook, OneNote, Teams, PowerPoint)
• Flexibility to manage a wide range of tasks and changing priorities
• Knowledge of WorkSafe's legislative framework (desirable)
• Qualifications or equivalent experience in administration or related field (desirable)

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close
11:00pm on Monday 20th October 2025.
Click the link to apply and join us in making a difference to Victorian lives.

Please note, only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or Permanent Residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact 
Talent Acquisition Specialist, Bree Jackson
 via email