Sales Support

2 weeks ago

Sydney, New South Wales, Australia SAS International Full time $60,000 - $80,000 per year

SAS International are a world leader in the design and manufacture of metal ceilings, operating in the UK, EU, USA, MENA, and Australia. More than 800 committed and highly motivated employees in 6 countries contribute to SAS Internationals global success.

With over 50 years of progressive innovation, design and manufacturing excellence; we have diversified into associated disciplines such as partitioning systems and doors, energy efficient cooling and heating, room comfort solutions and internal architectural metalwork finishes.

Offering a diverse and inclusive culture, SAS are committed to offering employees a fulfilling career suited to their skills and ambitions. We encourage applicants from all backgrounds to apply.

Our company values are intrinsic to all we do at SAS – the 5 C's.  We are customer focused, obsessed with exceeding expectations.  We are creative and value 'outside of the box thinking' to generate creative and innovative solutions.  We are collaborative, fostering a culture of openness and respect.   We are caring, we demonstrate the upmost care and respect for those around us, not only for our people, but also our social and environmental impact.  We are committed to the collective goals of our business and driven to achieve these together.

The Role:

Based in our Sydney office, this varied role is responsible for working with the regional Salesperson to maintain an accurate project portfolio, through quote development, order processing, factory liaison, procurement of supplies, arranging shipments and chasing deliveries. Build relationships with our key clients through always providing excellent customer service.

The Person:

  • Experience in customer-facing role.
  • Previous experience in project management/coordination – ideally within the construction industry
  • Prior experience in data input
  • Demonstrates a collaborative approach to work
  • Ability to fiercely prioritise and can multitask effectively
  • Exceptional communication skills; can build relationships with ease
  • Demonstrated the ability to respectfully influence stakeholders at all levels
  • Has a 'roll your sleeves up' approach to work - will never shy away from challenge
  • Respects the views of others – seeking out different opinions where possible

Responsibilities:

  • Work closely with the Sales Executives to ensure quotes are provided to the customer in an accurate and timely manner. Build the quotes – liaising with relevant internal teams were necessary.
  • Process customer orders accurately and in line with internal protocols.
  • Ensure projects are created and kept up to date on Salesforce – with the correct owner and secondary owner assigned, all comments are recorded and changes logged.
  • Engage with the Design & Manufacturing Design team at the appropriate point of the project.
  • Act as the liaison between factories and the customer to overcome issues and determine build and delivery dates.
  • With the support of the Salesperson, expertly handle customer complaints in a professional and sensitive manner – liaising with internal stakeholder to resolve issues promptly.
  • Build and maintain sound technical knowledge of the SAS product range. Through attending regular training sessions. Maintain good knowledge of the construction industry.

Application:

If you feel like you'd be a great fit for the role, please apply online with your CV.  The team will review your application and will reach out in due course.

We look forward to hearing from you soon

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