Systems Support Officer

Job description

Agency Department of Corporate and Digital Development Work unit Across Government Systems

Job title Systems Support Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number 20807 RTF Closing 09/11/2025

Contact officer Trevor Hopps, System Manager on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provide technical and business support to client agencies in the use of a range of enterprise corporate systems including request

fulfilment, incident resolution, appropriate escalation of complex issues, and provision of information and services relevant to the

systems supported.

Key duties and responsibilities

1. Provide first point of contact for all new and existing corporate systems support issues and requests (phone, email and portal

requests).

1. Accurately capture, record and maintain issue and resolution data in accordance with existing policy, process, and procedures.

2. Maintain support documentation including work instructions, system and user guides, process documentation, training

content, and FAQ's.

1. Run and action integrity and access review reports to ensure exceptions are addressed in a timely manner.
2. Deliver training and instruction support to clients and junior team members as required.
3. Actively participate as a full member of the Branch contributing innovative ideas and solutions and supporting Branch

initiatives.

Selection criteria

Essential

1. Proven ability to deliver common ICT service desk functions relevant to the support of enterprise corporate systems including

access management, request fulfilment, and incident management.

2. Sound technical ability spanning a range of technologies, with experience utilising common office administration software,

spreadsheets and databases.

3. Demonstrated commitment to continuous improvement, delivering quality services, and maximising client experience.

4. Customer Service Orientation. Experience handling frustrated users calmly, following up on unresolved issues, and maintaining

a helpful attitude. Demonstrated client facing customer service skills of empathy, patience, and professionalism are essential.

1. Interpersonal and communication skills of a high order with the ability to interact effectively with people of diverse cultures.
2. Demonstrated work ethic and attitude, which emulates DCDD values of being honest, professional, respectful, accountable

and innovative.

Desirable

1. Experience supporting systems and software associated with finance, procurement, HR, asset, service or identity management.

1. Relevant qualifications related to ICT, systems/software analysis, development or support, or service management.

Further information

The recommended applicant will also be required to undergo a criminal history check prior to selection being confirmed. A criminal

history will not exclude an applicant from this position unless it is a relevant criminal history.