Business Support Officer

Job description

Agency Department Logistics and Infrastructure Work unit Road Network Operations

Job title Business Support Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $88,297 - $92,687 Location Palmerston

Position number 46745 RTF Closing 18/11/2025

Contact officer Sean Stieber on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provide advice regarding digitisation of business processes to gain operational efficiency and /or increase in service delivery

capability. Undertake the development and implement a broad range of digitisation projects from early inception to detailed

implementation including training operational staff and monitoring post implementation for compliance and adjustments to new

processes.

Context statement

The position is a stand-alone role that works independently to develop and implement business process enhancements by digitising

permit systems related to civil assets.

Key duties and responsibilities

1. Undertake research and development that improves service delivery by modernising of systems and practices across a specialist

topic relevant to public infrastructure and civil industry.

1. Assist with the provision of specialist advice regarding digitising business systems, including the assessment, analysis, design,

development, testing, documentation and implementation of solutions to problems and request for change.

3. Undertake a lead role in the project delivery from scope to implementation, training and post review of digitised systems, both

new and upgrades. Ensuring appropriate governance and risk management frameworks are in place, particularly the

identification and mitigation of risks and assist with procurement and contract management as needed.

1. Identify, document, develop, implement, maintain, enhance enterprise and business level systems within the Branch that aim to

achieve the strategies / initiatives of the Government of the day. Including documenting functional systems requirements and

processes to deliver improvements in information systems, information management, practices and procedures.

1. Collaborate within the Division and across the Department with colleagues to identify, develop and/or implement new

standards, systems and/or processes that has a customer experience.

Selection criteria

Essential

1. Experience in business system enhancements of digital workflow systems or PC data base systems.

2. Well-developed knowledge of enterprise level information technology management systems, applications and agency business

workflows to successfully support and/or undertake technical investigations, analyse and resolve issues.

3. Demonstrated experience supporting program and project delivery, preferably in topic area of digital systems.

4. High level communication, facilitation and interpersonal skills to present messages confidently in a clear, concise and articulate

manner using the most appropriate medium for conveying information to a variety of audiences

5. Proven ability to manage own workload with constantly changing priorities, work independently under limited direction and

coordinate a range of priorities to meet critical timelines and required outcomes in an environment of ongoing change,

uncertainty and pressure.

Desirable

1. Tertiary Qualifications in a related discipline, e.g., Business Administration, Information Technology, Project Management.