HelpDesk Support Officer

Job description

Agency Department of Corporate and Digital Work unit Agency Business Systems – Human and Shared

Development Services

Job title HelpDesk Support Officer Designation Administrative Officer 4

Job type Full time Duration Fixed to 30/06/2026

Salary $75,091 - $85,611 Location Darwin

Position number 12095 RTF Closing 11/11/2025

Contact officer Jan Wray, Manager on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provides HelpDesk support to system users of business applications in Department of Territory Families Housing and Communities

in relation to tenancy management for public housing including data entry, data cleansing and monitoring reporting.

Key duties and responsibilities

1. Provide service desk phone support, advice and guidance for users of public housing information systems.

2. Assist with 'User Acceptance Testing' for business application enhancements.

3. Undertake data entry and data cleansing activities to improve data quality.

4. Run daily reports to monitor anomalies in rent deduction schemes and the business application.

1. Undertake administrative support tasks as and when required, such as maintaining system policies and procedures.

2. Participate in housing operations policy review projects and developments to assist with ensuring systems considerations are

incorporated into the development of related business programs.

Selection criteria

Essential

1. Demonstrated experience in, or the ability to quickly learn, the delivery of phone support to users of public housing information

systems.

2. Demonstrated administrative experience in administering business systems including Microsoft Office products, especially

Outlook, Word and Excel.

3. Demonstrated verbal and written communications skills, including strong interpersonal and cross-cultural skills, to effectively

liaise and interact with people from diverse cultures and system users of critical-impact information systems.

1. Demonstrated ability to complete tasks, respond to queries and analyse problems to provide solutions in a timely manner.
2. Demonstrated ability to respond positively to change with a commitment to ongoing improvement.
3. Knowledge of financial processes in order to provide assistance to client agency users (e.g. income management and rent

deduction).

7. Demonstrated work ethic and attitude which emulates values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Knowledge of the roles and functions of the NT Government's Department of Housing, Local Government and Community

Development.

1. Knowledge of public housing and/or the Tenancy Management System and associated systems.

Further information

The recommended applicant will be required to undergo a criminal history check (SafeNT) and PF166 (NT Police) and Working with

Children Clearance prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it

is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full requirements of the

position in aligning their work experience and capabilities to this role. Please refer to the NTPS Capability Framework which

describes the capabilities and behaviours expected of all NTPS employees.