Customer Experience Consultant

We are seeking passionate and driven Customer Experience Consultants to join our dynamic Customer Contact Centre team.  We have full-time opportunities commencing December 2025. Working between 8am and 6pm, Monday to Friday, and a 5-hour shift on alternate Saturdays between 8am and 1pm. The Greater Bank offers a supportive team culture, and the chance to make a real impact for our customers

We're looking for individuals who thrive in a digital environment, communicate with clarity, and apply critical thinking to solve problems on the go. In this role, you'll manage multiple systems, navigate complex queries, and deliver seamless support across a variety of channels.

If you enjoy staying one step ahead and keeping customers at the heart of what you do, this is the role for you. Every day presents new challenges, and we provide comprehensive training to ensure you're fully prepared to handle any customer enquiries. Once trained, you'll also have the opportunity to work in a hybrid arrangement, offering flexibility in your role.

What are we looking for?

• Previous Contact Centre experience; financial services background is highly regarded.
• Customer service experience and demonstrated decision making skills.
• Thrives in a fast-paced environment, managing time and tasks without compromising service quality.
• Performs well under pressure and works collaboratively with team members.
• Confidently navigates multiple systems with accuracy, ensuring both efficiency and compliance.
• Comfortable working within regulated environments, effectively applying policies and procedures.
• Strong computer skills with the ability to master new systems and navigate across multiple platforms.
• Previous experience working within regulated environments, and interpreting/applying legislation, policies and procedures.

What will your key responsibilities include?

• Act as first point of contact, positively interacting with customers via telephone.
• Identifying customer needs and offering quality support and appropriate solutions with our comprehensive range of products and services.
• Accurately complete tasks across multiple systems and channels.
• Perform complex data entry/enquiry tasks including customer and account administration.
• Effectively manage time, workload, and service quality, especially during high-volume or high-pressure periods.
• Demonstrate commitment to meeting and exceeding personal performance objectives.

About us

We're Greater Bank, part of NGM Group, and we've been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it. We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together - whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here. Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast, we support every kind of growth—professional and personal.

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.