Customer Experience Team Leader

5 days ago

Mascot New South Wales, Australia Karmo Full time $90,000 - $120,000 per year

Do you love cars and great customer experiences?

At Karmo, we're reinventing car ownership with flexible vehicle subscriptions that make driving simple, affordable and fun. We're growing fast and looking for a Customer Experience Team Leader to lead our Concierge team and deliver an outstanding customer journey from enquiry to delivery.

What You'll Be Doing

  • Lead and motivate the Concierge team to deliver exceptional service.
  • Help customers choose the right subscription for their lifestyle.
  • Smash sales and retention targets while keeping things simple and friendly.
  • Manage subscriptions, contracts, servicing and handovers with precision.
  • Work closely with our operations and delivery teams to keep customers smiling.

What You'll Bring

  • Solid automotive experience ideally in service, sales, or customer delivery.
  • A valid Australian Driver's Licence is a must
  • Passion for people and problem solving.
  • Leadership skills or readiness to step up into a lead role.
  • Strong communication and attention to detail.
  • Positive attitude and drive to grow with an expanding business.

What's In It For You

  • Earn $75,000 + super + bonus (OTE $100k+)
  • Monday to Friday roster – enjoy your weekends
  • Paid Parental Leave
  • Friends and Family Subscription Discount
  • Be part of a growing, forward-thinking business in the automotive space

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs, offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business, we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

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