Associate Technical Consultant

Our Company
We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The role of the Managed Services (MS) Associate Technical Consultant – Storage resides in the functional area of Post-sales services as part of our highly experienced Managed Service team. Specifically, the role provides technical and operational support services across the client's enterprise storage and backup technologies. These platforms include Hitachi Vantara hardware and software products across block, object and file storage platforms, as well as 3rd Party products such as VMware, CommVault, and Compute solutions. This is delivered primarily from the customer site and various locations as required. The role at times is required to be involved in other non-operational tasks such as presales and project tasks; including but not limited to pre-requisite checklists, initial installation, troubleshooting, implementation, customization, integration and "hands on" training of systems and staff that support Hitachi Vantara Customers.

Job Title
Associate Technical Consultant - Storage

Reporting To
Head of Global Delivery, ANZ

Job Purpose
The Associate Technical Consultant -Storage works closely with Project Management, Principal Consultants, Service Delivery Managers and other MS Technical Consultants and the customer to ensure a smooth implementation and transition from project kick-off through integration/testing/production mode to project close and then ongoing operations and support.

For this position at Hitachi Vantara, solid knowledge of storage administration is required to succeed. You will administer, configure, and deploy effective storage solutions. You must be able to support and troubleshoot problems in a complex storage environment. Zoning and partitioning skills and knowledge in data migration technologies is desirable, as is knowledge of VMware virtualisation.

Responsibilities

• Management and administration of Hitachi Vantara hardware and software storage platforms across block, object and file
• Administration of fabric hardware and software for Cisco, Brocade and/or other fabric architectures
• Administration of Commvault backup platforms
• Interpret storage protocols including iSCSI, Fiber Channel, CIFS, NFS, NDMP protocols and hardware, which use these products
• Maintain current knowledge of storage-related trends and issues including current emerging technologies and best practices
• Provide capacity planning, performance analysis, develop disaster recovery plans, lead efforts towards storage consolidation and identify storage growth, manage configurations of storage media and storage management software
• Provide technical expertise for the development and maintenance of the storage roadmap that maps the current and planned technical storage solutions to the Customer's business needs and objectives
• Perform storage provisioning and administration in line with policies and procedures to ensure consistent achievement of uptime, regulatory compliance and data protection goals
• Willingness to manage a 24x7x365 storage, compute and backup environment including on-call rotation, weekend work, etc
• Supporting Hitachi Vantara storage platforms in a VMware virtualization environment
• Manage and provide current storage usage statistics, provide future projected growth estimates
• Plan, document and effectively implement projects and systems

Qualifications

• 2+ years of customer-facing experience consulting on enterprise-class storage platforms
• Experience with Hitachi Vantara Block, Object and File storage and software platforms desirable
• 1+ years performing capacity planning, performance analysis and development of data disaster recovery plans
• Experience with applications and databases desirable
• Experience in operating systems administration across UNIX and Windows desirable
• Experience in virtual platform technology e.g. VMWare
• Experience with fabric, backup and compute administration is desirable
• Experience with Data Replication, Snap Shots and Virtualization Technology
• Knowledge of Networking, Routing and Switching Technologies and Windows Server Administration is desirable
• Good knowledge of ITIL and working within a managed service framework
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities
• Willingness to manage a 24x7x365 storage, fabric, compute and backup environment including on-call rotation, weekend work, etc

Competencies

• Demonstrate working proficiency in storage and fabric management
• Able to communicate clearly with peers, as well as management, suppliers and customer
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialise ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, and meeting facilitation skills

About Us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.