Customer Experience Specialist

6 days ago

Roseberry New South Wales, Australia Kennedy Reid Full time $60,000 - $65,000 per year

The CompanyA well-established retail company, representing five strong and successful brands under its umbrella, is currently seeking a professional and experienced Customer Service Officer to join their head office team in Sydney

This is a fantastic opportunity to be part of a supportive, friendly, and dynamic working environment where your contribution is genuinely valued.

The Role

As a Customer Service Officer, your duties will include but not be limited to:

  • Providing a high level of customer service across all brands
  • Inbound calls
  • Attend to customer inquiries
  • Complaint handling
  • Reviewing online orders
  • Live online customer chats
  • Refund and stock enquiries
  • Location: Waterloo - a short walk from the station
  • Salary: $60,000-$65,000 + Superannuation (based on experience)
  • Hours: Monday to Friday, 9am - 5pm (2 days WFH)
  • Contract:Permanent, full-time

Benefits

  • Plenty of room to grow – they're big on internal promotions and supporting your career progression
  • Regular access to exclusive sample sales – snag your favorite pieces before anyone else
  • Enjoy generous staff discounts of 60%–70% across all their brands – treat yourself without breaking the bank.
  • Work in funky, modern office spaces – vibrant, inspiring, and designed for creativity and collaboration.
  • Stay refreshed with fresh fruit delivered weekly – healthy snacks always within reach.
  • Unwind with team drinks every third Friday – a great way to connect and celebrate wins.

In order to be successful for the role, you must have the following:

  • Previous Customer Service experience (can be in retail setting)
  • Love for Fashion
  • Zendeskexperience ispreferred
  • Experience using web chat/live chat highly advantageous
  • In-store retail or e-Commerce experience
  • Excellent communication skills, both verbal and written
  • Reliable, professional, Team Player

How to Apply

For immediate consideration, click 'Apply Now'. Or Call Carla on for a chat.

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