Technical Program Manager

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.  

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.  

The Technical Program Manager is responsible and accountable for the planning, coordination, and execution of customer onboarding deliverables across the OASIS platform. This is a high impact role that spans multiple teams and requires deep cross-functional engagement with product, architecture, customers and executive stakeholders. You will be responsible for managing complex customer onboarding initiatives from discovery through execution and ensuring deliverables are met on time, risks are proactively mitigated, and communication is clear, actionable, and timely. This role is ideal for a highly organized, technically savvy, and strategically minded leader who thrives in dynamic, matrixed environments

Key Responsibilities:

•    Lead the end-to-end planning and execution of the OASIS platform's customer onboarding program, implementing best practices across all phases of the program lifecycle.

•    Develop and maintain detailed program schedules that capture timelines, interdependencies, resource requirements, risks, issues, and key deliverables.

•    Responsible for creating and developing a customer onboarding playbook and manage the overall customer onboarding process.

•    Collaborate closely with Product Management to understand business needs, technical requirements, onboarding needs and requirements for customers.

•    Facilitate effective alignment across engineering, product, architecture, and leadership stakeholders especially ahead of major customer checkpoints and product releases.

•    Deliver clear, concise, and proactive communications, translating complex technical topics into structured updates tailored for diverse audiences, including executives.

•    Foster strong cross-functional relationships to ensure coordination across teams, resolve bottlenecks, and enable a culture of transparency and continuous improvement.

•    Guide teams through ambiguity, shifting priorities, and change while serving as a calm, solution-oriented leader during periods of transformation and scale.

•    Capture key program insights and retrospectives, documenting lessons learned and championing operational and delivery improvements.

•    Support the evolution of OASIS delivery frameworks by introducing scalable, repeatable practices that elevate quality, velocity, and stakeholder confidence.
 

Ideal Background:

•   5+ years of experience managing complex, cross-functional engineering programs and customer onboarding activities ideally within enterprise SaaS, platform, or infrastructure domains.

•    Proven success in leading programs that span software development, cloud-native services, and multi-team engineering efforts in scaled agile environments.

•    Bachelor's or Master's degree in Engineering, Computer Science, Business, or a related technical discipline.

•    Certifications such as PMP, PMI-ACP, or SAFe are strongly preferred.

•    5+ years of experience working with Agile, CI/CD pipelines, and cloud-based release trains across development and production environments.

•    Good understanding of AI, GenAI, and intelligent automation technologies, and how they influence modern IT and software delivery.

•    Strong grasp of the customer journey and ensuring customer's receive appropriate support during their onboarding journey

•    Excellent problem-solving, critical thinking, and decision-making skills especially in environments with high complexity or evolving priorities.

•    Proven ability to influence and align across business units, including executive stakeholders, technical leads, and delivery partners.

•    Exceptional written and verbal communication skills, with the ability to simplify and structure communication around complex programs.

•    Demonstrated innovation in building and optimizing program management frameworks, tooling, or delivery processes.

•    Proficiency in project management tools such as Jira, Confluence, Microsoft Project, and integrated collaboration platforms.
 

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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