Technical Program Manager

About Us

Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

The Role

The Technical Program Manager reports to the Chief Technology Officer and plays a critical role in orchestrating execution across multiple teams and initiatives. You will own the "how and when" of complex programs, from requirements definition to delivery, while ensuring cross-functional alignment. This role blends technical depth, stakeholder engagement and delivery leadership to transform customer needs into scalable, impactful solutions.

You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals. This is a flexible position with the opportunity to mix office and home work environments.

When and Where

This is a full-time hybrid based in our Ultimo, NSW office

Your Duties

• Lead technical discovery for new initiatives, early stage mapping of risks and feasibility.
• Lead proof-of-concept projects, drive scoping and delivery of technically complex initiatives including hardware, mobile and cloud components.
• Write detailed product requirements (PRDs, user stories, acceptance criteria) applying strong technical depth and business acumen.
• Represent the technical teams in customer technical integration meetings and translate customer feedback into requirements and tasks.
• Drive architectural decisions and collaborate on evolving system design.
• Communicate priorities, trade-offs, and timelines clearly to internal and external stakeholders.
• Facilitate technical design reviews and drive cross-functional alignment and delivery
• Act as a technical escalation point, support stakeholders and internal teams when programs encounter critical technical challenges.
• Support go-to-market readiness by collaborating with Customer Success, Sales, and Marketing to align technical delivery with launch plans.

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn and grow.

Essential:

• Proven experience in technical program management or similar roles for at least 10 years.
• Experience in the SaaS industry and success leading large, complex projects, integrations or initiatives within.
• Strong background in software development practices and delivery.
• Ability to write clear product requirements and technical specifications, including acceptance criteria or test plans.
• Experience facilitating cross-functional design and alignment.
• Familiarity with cloud-based architecture.
• Strong problem-solving and risk management skills.
• Ability to act as a customer advocate while balancing technical trade-offs.
• Excellent communication skills for both technical and non-technical audiences.
• Hands-on experience with Agile practices and JIRA (or similar tools).
• Proven ability to manage dependencies across multiple teams.
• Strong stakeholder engagement and expectation management skills.
• Ability to travel domestically and internationally as required (~4 times per year)

Desirable:

• Experience sourcing and integrating third-party hardware/software partners.
• Experience leading proof-of-concept development.
• Knowledge of user research and prototyping techniques.
• Background in innovation, emerging technologies or software engineering
• Contributions to process improvement in scaling teams.

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are

Communication Excellence
- Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.

Collaboration & Teamwork
- Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.

Customer Focus
- A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.

Problem Solving & Decision Making
- Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.

Dynamic Adaptability
- The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.

What We Offer

• A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
• A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
• Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
• Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
• Regular 'Best Practice Workshops' and knowledge-sharing sessions that promote collaboration and continuous learning.
• A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
• A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.