Customer Service Officer

7 days ago

Brisbane, Queensland, Australia UQ Res Full time $45,000 - $65,000 per year

UQ Residences has been established as a controlled entity of the University of Queensland to operate all accommodation owned by the University, offering best-practice student care and well-being that sets the benchmark for university student housing.

PRIMARY PURPOSE OF POSITION

Assist in the delivery of all areas of customer focussed operations at UQ RES.  Act as the face of UQ RES and directly work with residents to answer questions or provide additional support where needed.

DUTIES

Duties and responsibilities include, but are not limited to:

· Support the Customer Service Supervisor in delivering excellent customer service.

· Listen and understand the needs of customers and deliver a high level of customer service.

· Demonstrate excellent product knowledge and brand awareness.

· Interact with customers to know their requirements and needs.

· Maintain and manage customer files and databases.

· Implement UQ RES policies and procedures in providing good customer services.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Ensure customer satisfaction and provide professional customer support.

· Conduct routine inspections of vacant rooms.

· Attend promotional events as directed by the General Manager.

· Process and assist with the application of prospective customers.

· Routine and exit inspection of rooms during the tenancy.

ORGANISATIONAL RELATIONSHIPS

The position will work across UQ RES and will report to the Customer Service Manager – UQ RES and receive supervisory support from the Customer Services Supervisor – UQ RES.

Selection Criteria

ESSENTIAL

· Customer service work experience

· Excellent communication skills both written and verbal

· Outstanding organisational skills

· Available to work shifts

· Ability to stay calm when customers are stressed or upset

· Good computer skills including Microsoft Office

· Good communicator

DESIRABLE

· Experience working in hospitality, accommodation, services, hotel, retail industry

· Worked with students

· Experience working with StarRez residential management platform

UQ Residences values diversity and inclusion and actively encourages applications from those who bring diversity.

This role is a part-time position.

  • Customer Service Administrator

    1 week ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Officer

    7 days ago

    Brisbane, Queensland, Australia torquejobs Full time $72,000 - $80,000 per year

    We're seeking to appoint an experienced Customer Service Officer to support our CBD-based client. Immediate startThis is a fast-paced role, where you'll be required to provide exceptional customer service to clients by managing inquiries, bookings, complaints, and service coordination in a professional and timely manner.We're ideally looking for someone who...

  • Customer Service Officers/ Service Support Officer

    1 week ago

    Brisbane, Queensland, Australia HiTech Personnel Full time $60,000 - $80,000 per year

    Rare Impactful opportunity with Federal Department12 month contract with extension optionMultiple locations - Flexible work arrangements - Part-time or job-sharing options availableWe are seeking experienced Customer Service Officers/ Service Support Officer to join a dynamic and inclusive team delivering high-quality administrative and operational...

  • Customer Service Officer

    2 weeks ago

    Brisbane, Queensland, Australia G Group Full time $60,000 - $80,000 per year

    GOSSI Park & Street Furniture, part of G.James Specialty Products, designs, manufactures, and installs stylish outdoor furniture and structures serving local governments, schools, shopping centres, sports clubs, and more.Based at our Eagle Farm, Brisbane, sales showroom and manufacturing site, we're looking for aCustomer Service Officer (Manufacturing &...

  • Customer Service Officer

    7 days ago

    Brisbane, Queensland, Australia G. James Glass and Aluminium Full time $60,000 - $80,000 per year

    GOSSI Park & Street Furniture, part of G.James Specialty Products, designs, manufactures, and installs stylish outdoor furniture and structures serving local governments, schools, shopping centres, sports clubs, and more.  Based at our Eagle Farm, Brisbane, sales showroom and manufacturing site, we're looking for a Customer Service Officer (Manufacturing...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Belgravia Health & Leisure Group Full time $45,000 - $65,000 per year

    QLD, Caboolture Regional Aquatic Leisure Centre - Burpengary 4505Great career paths and development with an entrepreneurial organisationFree facility accessOpportunity to make a real difference to our communityThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...

  • Customer Support Officer

    7 days ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $80,000 per year

    At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.The QSS Customer Support team is the first point of contact for Queensland Government...

  • Customer Service Officer

    7 days ago

    Brisbane, Queensland, Australia Manpower Australia Full time $45,000 - $65,000 per year

    Customer Service OfficerLocation: BrisbaneWe are excited to announce an opportunity for aCustomer Service Officerto join our client's dynamic team.This is a full time, permanent ongoing position, open to applicants based in BrisbaneOur client is a global leader in early-stage research, dedicated to supporting the development of innovative treatments.They are...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Metcash Limited Full time $60,000 - $80,000 per year

    At Metcash, we're proud to be part of something bigger. We combine the heart of a small business with the strength and support of a large organisation.Our Customer Service team is at the heart of how we support independent retailers and help them thrive in their local communities. They're the key connection between Metcash and our customers—ensuring...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia APA Group Full time $60,000 - $90,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.We have an exciting opportunity available for a Customer Service Officer to join the Networks team...