Customer Operations Coordinator

14 hours ago

Macquarie Park New South Wales, Australia FutureYou Full time $60,000 - $80,000 per year

About Us
Are you looking for a role where your organisational skills directly impact patient outcomes? Smartways, a leader in time-critical healthcare logistics across Australasia, is seeking a detail-oriented Customer Operations Coordinator to join our dynamic team in Macquarie Park.

Smartways specialises in complex healthcare logistics - from emergency medical device deliveries to temperature-controlled global shipments. As Australasia's first 100% carbon neutral healthcare logistics company, we're committed to excellence in both service and sustainability.

The Opportunity
As our Customer Operations Coordinator, you'll be the crucial link ensuring medical equipment is efficiently returned, processed, and made available for future patients. Your work directly contributes to more patients receiving life-changing and life-saving procedures.

What You'll Do

  • Build and maintain relationships with hospital staff to streamline returns processes
  • Coordinate with customers, drivers, and healthcare facilities for efficient collection
  • Navigate complex hospital environments to ensure prompt equipment retrieval
  • Maintain accurate records in our logistics systems
  • Problem-solve collection challenges and escalate issues when necessary
  • Contribute to continuous improvement initiatives

What You'll Bring

  • Diploma or higher qualification
  • 2+ years in customer service or contact centre roles
  • Strong relationship-building and negotiation skills
  • Excellent communication abilities
  • Adaptability in fast-paced environments
  • Solid organisational and prioritisation capabilities
  • Proficiency with Microsoft Office and ERP systems

What We Offer

  • Meaningful Impact:
    Help save lives through logistics that support critical medical treatments and clinical breakthroughs.
  • Innovative Environment:
    Work on cutting-edge logistics challenges and build deep expertise in a growing healthcare sector.
  • Values-Driven Culture:
    Join a team that values sustainability, quality, and making a real difference in the community.
  • Growth Potential:
    Smartways is growing — and so can you. Expand your career in a specialised, impactful space.

Ready to Make a Difference?
If you're looking for more than just a job — if you want your work to matter — we'd love to hear from you.

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