Customer Service Coordinator
18 hours ago
- Great new office in Macquarie Park location with full-time on-site team
- A role and company with purpose - directly improve patients' lives
- Great for someone looking for an set AM Shift working between at 4:00am -12:00pm
At Smartways, we're more than a logistics company – we're in the business of saving lives.
We specialise in time-critical, complex healthcare logistics across Australasia. Every delivery we make – whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – has a direct impact on patients and their outcomes.
Now, we're looking for a Customer Service Coordinator to join our fast-paced and high-performing Customer Operations team.
About the Role
As our Customer Service Coordinator, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.
What You'll Do- Liaise with customers, drivers, and hospital staff to coordinate prompt returns of medical goods
- Build strong relationships with hospital teams to improve future success
- Navigate complex return logistics and ensure timely collections
- Accurately record all details in Smartways systems
- Escalate collection issues to customers when necessary
- Participate in quality improvement projects and uphold the Smartways standard
- At least 2 years' experience in a customer service or contact centre role (logistics experience a bonus)
- Strong communication, negotiation, and relationship-building skills
- Highly organised with excellent time management and prioritisation abilities
- Proactive, results-driven, and comfortable taking accountability
- Confident using Microsoft Office, web-based tools, and ERP systems
- Availability to work 4:00am - 12:00pm, Monday to Friday on-site.
- Make a difference every day – Your work ensures hospitals get vital equipment back quickly so more patients receive critical care.
- Grow with a supportive team – Work alongside people who thrive on problem-solving, collaboration, and delivering excellence.
- Enjoy Birthday Leave – a paid day off to celebrate your special day
- Reward and recognition programs – regular monetary rewards for your hard work
- Convenient location – free parking and just a 3-minute walk from Macquarie Park Metro Station
Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.
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