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Reverse Logistics Coordinator

2 weeks ago

Macquarie Park New South Wales, Australia Smartways Logistics Full time $60,000 - $80,000 per year

At Smartways, we're more than a logistics company – we're in the business of saving lives.

We specialise in time-critical, complex healthcare logistics across Australasia. Every delivery we make, whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – has a direct impact on patients and their outcomes.

Now, we're looking for a 
Customer Operations – Reverse Logistics Coordinator
 to join our fast-paced and high-performing Customer Operations team.

About the Role

As our Reverse Logistics Coordinator, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.

What does day-to-day involve:

  • Liaise with customers, drivers, and hospital staff to coordinate prompt returns of medical goods
  • Build strong relationships with hospital teams to improve future success
  • Navigate complex return logistics and ensure timely collections
  • Accurately record all details in Smartways systems
  • Escalate collection issues to customers when necessary
  • Participate in quality improvement projects and uphold the Smartways standard

What we are looking for:

  • At least 2 years' experience in a customer service or contact centre role (logistics experience a bonus)
  • Strong communication, negotiation, and relationship-building skills
  • Highly organised with excellent time management and prioritisation abilities
  • Proactive, results-driven, and comfortable taking accountability
  • Confident using Microsoft Office, web-based tools, and ERP systems
  • Availability to be rostered between 
    8:00 am – 6:00 pm
    , Monday to Friday
  • A quick learner with a curious mindset and a professional, engaging phone manner

Why Join Us

  • Make a difference every day
     – Your work ensures hospitals get vital equipment back quickly so more patients receive critical care.
  • Grow with a supportive team
     – Work alongside people who thrive on problem-solving, collaboration, and delivering excellence.
  • Enjoy Birthday Leave
     – a paid day off to celebrate your special day
  • Monthly bonus scheme
     – monthly monetary rewards based on both individual and team performance
  • Convenient location
     – free parking and just a 3-minute walk from Macquarie Park Metro Station

Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.

Apply now via LinkedIn or email your CV to